ICS's leadership team is committed to operating and building a leading national staffing company dedicated to the success of all its clients, candidates, and employees. ICS is proud to have dynamic leaders who are experts within their industry and a proven track record of excellence.
Doug founded Infinity Consulting Solutions (ICS) in 2001 with the mission to cultivate successful long term relationships by matching the right people with the right organizations. Doug wears several hats in his role as CEO, with his primary objective being to transcend business relations, turning them into something more personal.
Other aspects of Doug’s role are more technical. It is his responsibility to scrutinize the operational strategy of the company while supporting internal team members, and expanding upon the vision of ICS. His combination of business acumen and ability to connect deeply with others allow each member of the ICS community to thrive and grow.
In November of 1996, Doug began his career in the staffing industry as the first salesperson for Advance Consultancy Group International. Only five years later, Doug took the plunge to begin his own staffing business, ICS, and the rest was history.
Doug has overseen ICS’ growth into one of the nation’s largest and most successful staffing and recruiting agencies. He has grown ICS from its single flagship headquarters in New York to include offices in Chicago, Minneapolis, DC, Houston, Fort Lauderdale, Denver, and Dallas, who work with top-tier clients and candidates from across country.
Additionally Doug has overseen its growth from a strong focus on IT staffing to a full-service recruiting, staffing, and payroll agency with practice areas including Information Technology, Accounting & Finance, Legal & Compliance, and the Corporate Support practice area which is comprised of Human Resources, Administrative & Clerical Support, as well as Customer Service recruitment.
Under Doug’s leadership, ICS has received numerous national staffing awards one of them being featured on the 2013 Best of Staffing™ Client List. Less than 1% of all staffing agencies in North America have earned the 2013 Best of Staffing™ award for providing remarkable service quality to their clients. ICS has also been consistently placed on the Inc. 500 | 5000 list for the past eight years for its continuous rate of growth.
Doug himself has been a finalist for the 2009 Ernst & Young Entrepreneur of the Year Award and was nominated again in 2013. He was also nominated for Crain’s 40 under 40 in 2010 while ICS was recognized by Crain’s in 2012 as one of the 50 Fastest Growing Companies in New York. Additionally, ICS was included on the Inc. 5000 list of the fastest-growing private companies in America.
Doug credits much of his success to the belief that in order to be successful in the staffing business one must gain a true understanding of the other person’s position, whether they are a client or a candidate. He openly admits to needing to depend on other people and that there is no other way to be successful in his business, or in any business.
His highly personalized approach is the most effective way to match qualified candidates with positions where they can excel. This approach led ICS to develop the most rigorous candidate recruitment model in the industry — and ICS to employ the happiest people in the staffing and recruiting field.
Doug earned his B.S from the State University of New York at Albany in Economics with a minor in Business and is a supporter of the Northern Westchester Community Center. An avid runner, Doug ran the 2013 New York City Marathon where he ran for Fred’s Team, Memorial Sloan Kettering’s (MSK) athletic fundraising program dedicated to bringing us closer to a world without cancer. Doug also raised funds to help cover some of the costs of chemotherapy for a member of the ICS family.
Matthew Walden develops the strategic vision for the company, helps retain internal employees, provides sales training, strengthens the Information Technology practice, and fosters growth for the company by continuously expanding to new markets in his role as Managing Partner.
Walden’s staffing career of twenty years began in 1994 when he took a risk and interviewed for a staffing agency. He impressed his interviewers and was hired by David Lawrence Associates as an IT recruiter in the financial services industry. This is where he met now partner, Doug Klares, President & CEO of ICS. From 1996 to 1999 he served as the manager of the tri-state area’s IT staffing practice and still spends much of his time implementing initiatives to further grow this offering.
Walden held several leadership roles and managed additional staffing practice areas including the Legal & Compliance, Accounting & Finance, and Sales & Marketing practices for David Lawrence Associates.
Matt Walden has been instrumental in designing the proprietary ICS recruiting model, which boasts one of the largest talent networks and the largest pool of passive candidates in the country. Since joining ICS, Walden has led the growth strategy into new geographic markets. He also has integrated existing practice areas in new regions, with his primary emphasis always being in IT. ICS is now operating in more than 30 states and has plans for new offices in the near future.
Anyone who spends a few minutes with Walden is immediately aware that they are in the presence of a very unique individual. It is his infinite supply of energy and optimism that drive the company forward and keep internal employees excited and enthusiastic about their roles. Additionally, his direct communication style allows everyone he works with to be successful and achieve great things.
Matthew is an active member of Staffing Industry Analysts (SIA) and The Society for Human Resources Management (SHRM).
Walden earned his B.A. in International Business and Marketing from Hofstra University. Matthew lives on Long Island, NY with his wife and sons and is a founder of the Coder Dojo, Long Island.
As a Managing Partner at Infinity Consulting Solutions (ICS), Matt is largely focused on fostering the growth of internal talent through professional mentoring and management through metrics while supporting the vision of the company, to build the strongest relationships with the people in our community.
Matthew Pfennig began his career with Infinity Consulting Solutions in October 2004, taking his first professional step as a recruiter in New York, where he developed an acute ability to match the right people with the right organizations. He was promoted to Partner in 2011 and has made several great strides for the company.
During his tenure of over ten years with ICS Matt has achieved quite a bit. He led the full-time IT and Consulting practice at the flagship location in NYC, until he was promoted in 2007 to establish and direct the first satellite office located in Chicago. Though the Chicago office originally focused on IT Staffing, over time Matt oversaw the practice area expansion to include Accounting and Finance, as well as Financial Compliance, and most recently Corporate Support recruiting. The Chicago office grows year after year under his leadership.
Matt is also credited with recruiting some of the most successful leaders and team members within the ICS organization. He established the current training program and through close management, he has been able to help elevate ICS into the organization it is today.
Matthew has several qualities that make him successful and great to work with. He places great emphasis on staff development. He is genuine in his concern for their success and this is clear when spending just a few minutes with him. This is the case externally as well, in his work with clients. Matt’s energy is always positive and his hands-on approach benefits the team nationally and continues to make pivotal contributions to the growth of ICS.
Matt currently resides in suburban Chicago with his wife, son, and daughter. He is a passionate supporter of the Juvenile Diabetes Research Foundation (JDRF) and an annual participant in the JDRF Walk for the Cure in support of his nephew. Matt is also a proud alumni and supporter of the University of Iowa where he earned his B.A. in 2004 with a major in Health Studies and a minor in Business.
In his role as COO, Michael works closely with the CEO and is responsible for creating and executing overall company strategy, all sales activities and business operations, as well as any new national office expansions. He is the executive sponsor of our national training program which is aimed at advancing and elevating the management team in addition to both the recruitment and business development groups. In short, he directs the internal teams of the organization so that the company goals are met.
Michael brings with him nearly two decades of experience in the recruitment field. Prior to ICS, Michael held a number of senior leadership positions at Ajilon (a division of Adecco), The Mergis Group (a division of Randstad) and Advantage (a division of Recruit), where he oversaw the daily operations of large businesses who provide professional staffing services.
During his twenty years in the industry, Michael has won numerous awards and recognition for leadership, branch success, group sales and profit growth as well as personal sales contributions. He has gained an immense amount of expertise in a staggering variety of recruiting and staffing disciplines including but not limited to: Information Technology, Creative, Accounting and Finance, Administrative Support, Legal, Engineering and Manufacturing, Sales and Marketing, Human Resources, and Light Industrial. Michael has managed and built new business in every major region of the United States.
He is viewed as an expert in the staffing industry and frequently conducts national training on all aspects of the business.
One might wonder what personal qualities that Michael possesses that have made him such a trusted advisor in the field. We believe that his incredible work ethic, sincerity, adaptability to other ideas and new challenges, along with infectious passion for the business allow him to be as successful with internal employees as he is with our clients.
Michael earned his Bachelor of Arts degree from DePauw University in Greencastle, IN. He is happily married and an active and proud father to his two children, consuming most of his spare time to coaching their volleyball and basketball teams and attending their sporting events.
As Chief Financial Officer of Infinity Consulting Solutions, David is responsible for overseeing the financial health of the organization. His duties include the financial and operational oversight of ICS including, but not limited to, Corporate Accounting, Tax, Treasury, Financial Planning, and Internal Audit. David has held this position since August 2013 and was promoted from VP of Finance to CFO within just one year of his tenure with ICS.
David has over 25 Years of accounting and finance experience. Prior to joining ICS, David served as Controller and Head of Finance at several staffing firms including TMP Worldwide, TASA Worldwide / Johnson Smith & Kinsley, The Cheyenne Group, and Rhodes Associates.
Dave began his career in Finance as an internal auditor for a Fortune 500 company. Later in his career, Dave successfully led the effort to consolidate multiple search firms under the TMP Worldwide Umbrella. While at Rhodes Associates, he also advised and supported the organization to financial success. Additionally, he developed and implemented various payroll processes across national offices for Johnson Smith & Kinsley.
David is an extremely composed person with a level-headed personality that not only makes him easy to work with but also provides ICS with a perspective that is unique. The combination of his experience in the staffing industry as well as his listening and problem solving skills not only serve ICS well in a financial arena, but also in an interpersonal one.
David and his wife Elizabeth have two children and currently reside in Connecticut. In previous years, David has served as President of a local youth baseball association.