Telecom Engineer
- Location: Northfield, IL
- Job Type: Direct Placement
- Ref No: 22-07234
- Date: November 22, 2022
- Pay: $120000.0 - $150000.0 per Year USD
- Job title:
Job Description - Telecom Engineer
TITLE: Telecom Engineer
Location: Northfield, IL
Compensation Range : ( $120,000-150,000 )
What You’ll Do:
- Responsible for the overall quality of the Telecom team’s output, including diagnosing and correcting root process or procedural problems contributing to any quality issues.
- Responsible for Telecom operations, programming changes, new hire setup, contact center changes.
- Hands on experience with Avaya Enterprise Telephony systems.
- Experience with Cisco routing and switching.
- Perform project management duties for departmental projects.
- Develop and maintain documentation for Telephony, Business Continuity and Disaster Recovery.
- Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
- Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications.
- Reviews and responds to trouble tickets generated for the team by the corporate helpdesk; works with end users through resolution as necessary. Also, maintains customer rapport by listening to and resolving concerns; answering questions.
- Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.
- Create process and technical documentation.
- Maintains safe work environment by following codes, standards, and legal regulations.
- Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
- Updates job knowledge by participating in educational opportunities; reading technical publications.
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Skills / Experience You Will Need:
- Experience with hosted cloud service (UCaaS)
- Knowledge in Avaya systems (Aura System/Session Manager, CM, CCE, CMS, AAM, ClientE, IP Office) a plus.
- Knowledge in TDM, SIP, H.323, VOIP highly desired.
- Working knowledge network technologies such as MPLS, SONET, DS3, T1’s, and LTE along with basic routing and switching a plus.
- Experience with Hosted PBX, VOIP, Conferencing, and Unified Communications
- Contact Center Services experience a plus.
- Demonstrative organizational skills with the ability to multi-task.
- Effective and professional interpersonal, verbal and written communication skills required.
- Strong analytical and troubleshooting ability with appropriate detail orientation.
- Positive, solution-oriented attitude.
About Infinity Consulting Solutions
At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.
ICS is an Equal Opportunity Employer.
*W2 employees of ICS are offered comprehensive benefits including health, dental and vision.
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