Senior Investor Relations Representative

Responsibilities

• Booking, processing, reviewing subscriptions, redemptions, transfers, and all investor trade related transactions in accordance with company procedures
• Prepare trade packages and make sure all required compliance documents are on file and have been completed correctly and in full
• Send out trade acknowledgements and investor contract notes
• Send out monthly NAV statements
• Run diagnostic checks and properly handle any warning/notices produced by PFS
• Reconcile differences on NAV or shares in cooperation with Accounting Dept
• Liaise with auditors of the Fund
• Distribution of Offering Memorandum, subscription documents, annual financial statements, and any other fund/investor related information as requested
• Preparing wire payments for redemption, dividend and distributions
• Review incoming SWIFT wires related to subscription requests to ensure compliance with company policy
• Handle client calls in response to written inquiries, and/or inquiries received over the phone with respect to investor transactions or account information
• Respond to investor inquiries with respect to subscription and redemption notices, deadlines, and procedures specific to each fund
• Inform Investment Managers of incoming trades (subscriptions, redemptions, transfers and switches)
• Request the necessary due diligence documentation as per Compliance procedures in place
• Following ongoing Due Diligence procedures to ensure compliance of underlying investors and all transactions at all times
• Track pending and unresolved requests for resolution purposes
• Provide exceptional customer service

Job requirements

Minimum Education: Bachelor’s Degree   Business.

Qualifications:

• Excellent oral and written communication skills (English)
• Strong sense of responsibility
• Service-minded attitude
• Excellent organizational skills
• Team player with the ability to successfully work in a fast paced and demanding professional environment
• Strong attention to detail and accuracy
• Ability to meet deadlines
• Dynamic personality and enthusiastic
• Ability to set priorities
• Pro-active attitude
• Computer literacy