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Support Operations Analyst I

  • Location: Tucson, AZ
  • Job Type: Contract
  • Ref No: 21-05703
  • Date: October 13, 2021
  • Job title:

Job Description - Support Operations Analyst I

  Support Operations Analyst I
 
9 Month Contract, Potential to Extend or Convert
 
Tucson, AZ
 

 
Duties:

     
  •   Collects and analyzes data to evaluate operations and processes and to facilitate complex decision-making.
  •  
  •   Follows established modeling and evaluation methodologies to determine the effectiveness of current operational activities, isolate problem areas and develop solutions.
  •  
  •   Tests and validates models and results.
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  •   Prepares reports that outline and rank proposed solutions and present a range of possible alternatives.
  •  

 

 
  Skills: 

     
  •   Problem solving and research
  •  
  •   Reviewing patterns
  •  
  •   Details oriented
  •  
  •   Advanced Excel skills
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  •   Time management and prioritization
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  •   Little to no assistance required in presenting/communicating analytics.
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  •   Able to summarize the analytic at a higher level in a simple/digestible manner.
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  •   Advocate for the agents and able to interpret the requests that are coming into the team and balance priorities
  •  
  •   Be boundary-less in our thinking and actions
  •  
  •   Be transparent with your logic and judgment
  •  
  •   Be direct and respectful
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