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Business Development Branch manager

  • Location: Queens, NY
  • Job Type: Direct Placement
  • Ref No: 19-06276
  • Date: October 22, 2019
  • Job title:

Job Description - Business Development Branch manager

Looking for someone who can consistently deliver superior customer service; manages fee income, cost control and overall profitability.



Duties Include:

  • Builds and maintains customer relationships, identifying business opportunities and promoting Bank's products and services.
  • Identifies cross-selling opportunities through proper customer profiling.
  • Provides guidance and leadership to promote an exceptional sales and service culture through consistent coaching and training; works to develop a knowledgeable and effective sales team.
  • Monitors individual sales performance versus objectives on a regular basis and provides coaching to branch staff.
  • Actively searches and participates in community activities. Oversees the daily operations, sales efforts, and service quality levels of the branch offices to ensure success.
  • Actively corrects any and all compliance deficiencies as identified through internal and external audits or examinations in a timely manner.
  • Participates in the development of new promotional ideas for the Bank's market area.
  • Provides assistance to customers with specific inquiries or service problems.
  • Prepares and maintains accurate records of all customer service calls made and meetings held with present and prospective customers.
  • Effectively uncovers and resolves customers inquires and/or issues.
  • Jointly establishes individual performance objectives with the Branch Operations Managers.
  • Assists in the selection of new personnel as appropriate; assists with provisions for the proper orientation and training of new personnel.

Additional Duties

  • Conducts annual performance reviews, providing clear feedback and follow through with corrective action if necessary.
  • Provides coaching, recognition, motivation and skill development to staff members on a consistent basis.
  • Communicates clearly among her/his teams, assuring all team members have the appropriate tools and information to perform according to expectations.
  • Bi-Lingual abilities are a plus

Experience

A minimum of seven (7) years' related experience 

 




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