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Fraud Risk Consultant

  • Location: Palo Alto, CA
  • Job Type: Contract
  • Ref No: 21-02526
  • Date: May 04, 2021
  • Job title:

Job Description - Fraud Risk Consultant

An e-commerce company is seeking a Fraud Risk Consultant to provide needed support to current projects. The company is preparing for a new product and increased traffic, which will lead to increased fraud and activity. The ideal candidate is someone who is comfortable with autonomy, and is responsible for a wide range of duties related to the investigation and elimination of online ecommerce fraud. They will have some experience in ecommerce payments, fraud prevention, and succeeding in a customer-driven workplace.

  • Accurately detect and stop fraud
  • Effectively review and investigate queued transactions and listings to identify fraudulent behaviors by interpreting complex and sensitive data while meeting all departmental SLAs.
  • Utilize a wide variety of internal and external systems and tools for gathering data and documenting incidents.
  • Ensure that incidents which require regulatory filings are escalated to the appropriate department in a timely manner.
  • Contact users in an effort to verify activity and mitigate loss and provide appropriate communication to them on our policies.
  • Escalate high impact investigations and issues as necessary.
  • Provide courteous support for payment questions from customers via tickets and phone (up to 25% of the time) in a timely manner per internal SLA.
  • Collaborate professionally with internal teams on fraud and payments matters.



Qualifications:

  • High school diploma or equivalent required.
  • At least 1 year of experience at a financial or ecommerce institution investigating fraud and/or compliance preferred.
  • Customer support via phone or email communication experience required.
  • Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through.
  • Ability to make discretionary, timely decisions based on research.
  • Excellent communication, verbal, and writing skills.
  • Experience in a fast-paced, e-commerce, or online marketplace.
  • Ability to work weekends and holidays as needed. One weekend day may be required.
  • Ability to maintain high level of confidentiality.
  • Ability to learn and adapt to new software technologies and ever-changing environment.
  • Strong working knowledge of common corporate systems, the internet, and various enterprise software applications.

 




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