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VP Compliance Business Retail Banking Relationship Manager

  • Location: West Covina, CA
  • Job Type: Direct Placement
  • Ref No: 19-04899
  • Date: August 12, 2019
  • Job title:

Michael Ziegelbaum

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Job Description - VP Compliance Business Retail Banking Relationship Manager

VP Compliance Business Retail Banking Relationship Manager                    



Responsible for developing new deposit relationships, providing a superior level of customer relations and promoting the sales and service culture through coaching, guidance, and staff motivation. Works towards achieving branch sales goals through developing new business and retention of existing account relationships. Performs all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.



The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

  • Requires fifty percent travel time for business development & building relationships
  • Meets face-to-face or telephonically with existing and prospective customers to evaluate their banking needs and introduce additional bank products and service
  • Identifies and implements marketing strategies and plans events to support sales.
  • Assumes responsibility and is accountable for the operational compliance within the branch including, but not limited to, teller cash counts, certifications, new and closed account reports, CTR filing, suspicious activity reporting, elder abuse reporting, and staff adherence to Company policies and procedures. Complies with BSA/AML regulations
  • Handles customer service issues and assists customers with special issues, questions, new accounts, and IRAs.
  • Participates in community events/tradeshows/CRA/non-profit to increase the Company's visibility and to enhance new and existing business opportunities,
  • Processes, solves and answers complex customer transactions, problems or inquiries.
  • Reviews account opening reports for sales tracking.
  • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
  • Develops individual marketing strategies and approaches to execute plans for promoting the Bank's financial products
  • Manage pipeline and sales goals, increase deposit relationships and the use of treasury management products and services for the designated customer and prospect base.
  • Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.
  • Complete weekly updates of Pipeline Report to ensure accurate tracking and status of lending deals within loan pipeline; monitor loan portfolio and ticklers.
  • Responsible for marketing treasury management products and services as well as ancillary products and services
  • The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.
  • Recommend and update Bank's policy and procedure based on product, operation and risk management requirement accordingly.
  • Performs other duties or special projects as required or as assigned.





Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA).


Education and/or Experience:

  • Bachelor's Degree Preferably in Business Management
  • Minimum of five (5) years of related experience and/or training. Work related experience must consist of branch sales operations and lending within the financial services industry required.



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