Find A Job › Corporate Support

SEARCH:

Call Center Representative III

  • Location: Wilkes Barre, PA
  • Job Type: Contract
  • Ref No: 21-02172
  • Date: April 16, 2021
  • Job title:

Job Description - Call Center Representative III

Responsibilities:



” Ensures customer satisfaction and loyalty by, assisting customers, and resolving a wide variety of customer requests, and feedback

” Promptly answers, screens, and processes all consumer service requests received through multiple communication channels (phone, e-mail, letter, chat, social media) with strict adherence to confidentiality/privacy agreements and policies and procedures

” Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring consumer understanding

” Provides consumers and healthcare professionals with product information that is not medicinal in nature following all policies, and procedures. Explains complex medical terms/information in Client terms to consumers using scripted responses

” May make outbound calls related to the service request, and/or follow-up to a customer inquiry

” Keeps records of customer interactions and transactions, recording details of inquires comments and actions taken. Documentation needs to be concise, thorough, and accurate following a Good Documentation Practice

” Utilizes automated (or if unavailable, manually) computer software

” Other duties and special projects that are assigned by management

” Proactively makes recommendations on how to enhance customer satisfaction, and improve operational effectiveness and efficiency

” Identify trends in customer satisfaction or dissatisfaction.

” Has prior experience working for digital savvy organizations (e.g. internet, hi-tech and/or start-ups).

” Follow company policies and procedures.

” Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.

” Individual to have the skills to carry out consumer/ HCP outreach programs (examples: Telesales, tele-detailing, conducting surveys)



Ensures customer satisfaction and loyalty by, assisting customers, and resolving a wide variety of customer requests, and feedback

” Promptly answers, screens, and processes all consumer service requests received through multiple communication channels (phone, e-mail, letter, chat, social media) with strict adherence to confidentiality/privacy agreements and policies and procedures

 




Related Job Listings

Job Location Type Posted  
Recruiter Philadelphia, PA Right to Hire May 07