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Client Experience Manager

  • Location: Elmont, NY
  • Job Type: Direct Placement
  • Ref No: 19-03616
  • Date: June 06, 2019
  • Job title:

Leah Koh

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Job Description - Client Experience Manager

Client Experience Manager Position



A growing company in Elmont, NY is seeking an outstanding customer focused candidate with hospitality experience for their Client Experience Manager position. In this position you will be the primary point of contact with School Clients, responsible for coordinating the details for a successful events. Your mission is to promote customer loyalty, satisfaction, repeat business, and increased sales. Must be passionate about ensuring our customers have a remarkable experience.



Responsibilites

  • Coordinate all picture day details   from start to finish - to be sure that Picture Day goes smoothly.
  • Be primary point of contact for the School Client
  • Manage Picture Day Experience for the Client including
       
    • Scheduling Dates
    •  
    • Communicate with account contact to confirm the details of upcoming scheduled events.
    •  
    • All Customer Communication
    •  
    • Resolve Customer Issues
    •  
    • Escalate Hot Issues to Manager
  • Gather pre-picture day information from accounts via company software program and confirmation calls.
  • Create Photographer Field Sheet
  • Create and Send new Agreement
  • Manage and track all work in Saleforce.com
  • Be responsive and helpful to the client to be sure they feel very well taken care of.
  • Rebook the client so they are signed up to work with us again next year.
  • Take initiative to resolve customer experience issues, in a customer-focused manner.
  • No travel is required. This is not a sales job.
  • Reports Directly to Client Services Manager

Requirements

  • 3 + Years Client/Customer Services Experience or Hospitality experience
  • Positive, up beat personality.
  • Excellent verbal, written, listening and interpersonal skills.
  • Ability to exercise good judgment.
  • High level of social intelligence

 




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