Work within service-related call center or non-call center environments.
Verifies contacts and account information.
Examines customer requests and implements appropriate corrective action to respond to customer requests.
Coordinates the scheduling of residential and commercial transactions
Escalates queries/requests for action as appropriate to Supervisor and/or Field locations
Open title orders from customers, track them to production and follow up with customers as required
Employees perform a host of customer service duties such as receiving calls/emails and requests from the general public, real estate agents/brokers or other agencies.
The type of request may depend on the business segment e.g. escrow branches will deal with escrow-related calls. Insurance businesses may receive policy or claims related inquiries and SMS may receive technical-related questions.
Interface with customers typically by telephone, letter, fax or email to handle queries/problems.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Skills/Experience You’ll Need:
1-2 years related experience; no industry experience required
Typing 40 wpm
Strong customer service skills, ability to multi-task