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Customer Service Representative

  • Location: Warrenville, IL
  • Job Type: Contract
  • Ref No: 20-04416
  • Date: October 28, 2020
  • Job title:

Job Description - Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Warrenville, IL




What You’ll Do:

  • Work within service-related call center or non-call center environments.
  • Verifies contacts and account information.
  • Examines customer requests and implements appropriate corrective action to respond to customer requests.
  • Coordinates the scheduling of residential and commercial transactions
  • Escalates queries/requests for action as appropriate to Supervisor and/or Field locations
  • Open title orders from customers, track them to production and follow up with customers as required
  • Employees perform a host of customer service duties such as receiving calls/emails and requests from the general public, real estate agents/brokers or other agencies.
       
    • The type of request may depend on the business segment e.g. escrow branches will deal with escrow-related calls. Insurance businesses may receive policy or claims related inquiries and SMS may receive technical-related questions.
  • Interface with customers typically by telephone, letter, fax or email to handle queries/problems.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.

Skills/Experience You’ll Need:

  • 1-2 years related experience; no industry experience required
  • MS Office/Outlook
  • Typing 40 wpm
  • Strong customer service skills, ability to multi-task

 




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