CUSTOMER SERVICE REPRESENTATIVE
Santa Ana, CA
What You'll Do:
Requires telephone communications in bound and outbound. Requires computer knowledge for light data entry; not considered extensive data entry work. All training is conducted side by side by a seasoned employee. All initial basis training is considered appropriate for 'entry level' positions.
With further training:
Team may receive technical-related questions from external notaries. Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
- Verifies notary profile information. - Examines customer problems and implements appropriate corrective action to respond to customer requests. - Escalates queries/requests for action as appropriate to Supervisor for immediate action.
- May interface with offshore call center to answer questions on process or specialized situations - May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments. –
While industry related business skills are preferred, it is not required. Customer Service skills are preferred. When training is complete after a few months (2 – 3 months), rotation of schedule would require ½ day Saturday hours , once every 4 – 5 weeks only. Schedule would still be based on a 40 hour week but the week a Saturday is scheduled would be shortened to 36 hours during the week to accommodate for the 4 hours on Saturday.
Follows established company/department guidelines/procedures and may make recommendations to department policies and procedures. - Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction. - Coordinates with other functions/departments as required.
Skills/Experience You'll Need:
|Marketing Researcher II|
|Mail Room Assistant|