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Head of Operational Risk - Fintech Startup

  • Location: New York, NY
  • Job Type: Direct Placement
  • Ref No: 20-03222
  • Date: July 28, 2020
  • Job title:

Cindy Lukic

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Job Description - Head of Operational Risk - Fintech Startup

Head of Operational Risk

We are working with a startup finch firm who is looking for a Head of Risk Operations who will be responsible for building and deploying risk mitigation strategies for our product lines, growing and managing disputes, fraud collections and our Account Services teams as well as collaborating with Product and Engineering teams to build effective risk solutions.


  • Manage and grow operational risk, including fraud, collections, disputes.
  • Communicate and coordinate across the company to ensure cross-functional alignment with risk
    and other departments.
  • Continuously improve and build upon customer and transaction monitoring processes with a
    data-driven framework.
  • Provide support with audits both internal and external.
  • Develop human capital within the team through coaching and mentoring, and creating
    opportunities for team members.
  • Ensure regulatory compliance and monitor changes in regulatory expectations and frameworks.
  • The Successful Applicant:
    • At least 7-10 years of progressive experience in the Risk department of a regulated financial institution.
    • Experience within the start-up space a MAJOR plus.
    • Prior experience managing a Risk, Fraud, or Loss Operations in a scaling environment.
    • Minimum Bachelor’s Degree in a quantitative field such as Finance, Economics, Mathematics,
        Computer Science or equivalent.
    • Highly Analytical.
    • Ability to integrate Risk Operations, Engineering & Marketing.


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