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Cisco Voice Network Engineer

  • Location: Irving, TX
  • Job Type: Contract
  • Ref No: 22-06269
  • Date: October 02, 2022
  • Pay: $0.0 - $0.0 per Year USD
  • Job title:

Job Description - Cisco Voice Network Engineer


100% Remote

ICS is hiring a Senior Voice Engineer for our Client in the Irving, TX area! This role serves a key function in the support of Cisco VoIP infrastructure within the organization. We are looking for a highly qualified Network Engineer who is fluent in multiple versions of Cisco Voice Products to serve as a leader in a dynamic, fast-paced environment.


  • Support Cisco VoIP infrastructure including Cisco Call Manager Express (CME) and Cisco Unity Express (CUE) 
  • Support and troubleshoot Cisco Voice Issues on the company's network/campuses as it relates to CME and CUE
  • CUCM all Versions.
  • CUE and UCCX voice application scripting
  • Maintain incident ticket SLAs – within the internal ticketing system
  • Coordinate problem management tickets
  • Provide Cisco Voice configuration, installation, implementation and support services


  • 4-year degree (Computer Science, Information Systems or related functional field) or equivalent work experience
  • 8+ years of engineering, implementation and support of Cisco Voice in large scale environments
  • 8+ years of experience in LAN/WAN network administration and engineering
  • Working knowledge with network monitoring and troubleshooting tools
  • CCNA or CCNP Certification
  • Must have deployment and support experience with Voice solutions as follows:
    • Cisco Unified Communications Manager Express (CME) – All versions
    • CUCM – All Versions
    • CUE Scripting
    • UCCX – All Versions
    • UCCX Scripting
    • Unity Connection – All Versions
    • Cisco Routers and Switches – All models and IOS
    • Cisco Client
    • SIP and MGCP Gateways in CUCM
    • Licensing with Cisco and Smart Licensing
    • Ordering CME/CUE Voice RTR with Vendor
    • BACD configuration on CME
    • Cisco Unity Express (CUE) – All versions
    • Configure Cisco Switches for Voice, VG202, VG204
  • Personal Attributes:
    • Proficient in Microsoft Office Tools (Excel, Word, PowerPoint, Outlook, and Visio)
    • Interface with Managers and get approval for critical maintenance
    • Excellent project management skills, the ability to manage both projects and project team members seamlessly, and the ability to work across organizational boundaries to accomplish goals
    • Willingness and ability to travel (20% of the time) to remote site locations to manage and monitor overall progress on projects
    • Demonstrated ability to cooperatively work across IT Management and Functional Business Unit lines of management
    • Must also possess leadership skills and must be able to guide others
    • Excellent oral and written communication skills
    • Excellent understanding of the organization's goals and objectives
    • Excellent listening and interpersonal skills
    • Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the company in an articulate, professional manner
    • Must be able to work in a complex, dynamic team environment with minimal supervision and possess good organizational skills
    • Able to prioritize and execute tasks in a high-pressure environment
    • Must be able to work flexible hours on-site and remotely
    • Strong customer-service orientation
  • Work Conditions:
    • Additional working hours as required
    • Participate in the technical support on-call rotation for network support
    • Flexible hours required as maintenance and installation work performed outside of regular working hours
    • Sitting for extended periods of time
    • Ability to go up and down a ladder
    • Ability work up to 30 feet from the ground
    • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
    • Lifting and transporting of moderately heavy objects, such as router, switches, UPS's and peripherals
    • Willingness and ability to travel (20% of time) to remote site locations to manage and monitor overall progress of projects

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