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ITIL Analyst

  • Location: Chicago, IL
  • Job Type: Direct Placement
  • Ref No: 22-06270
  • Date: October 02, 2022
  • Pay: $80000.0 - $100000.0 per Year USD
  • Job title:

Job Description - ITIL Analyst


Location: Chicago, IL

A national insurance organization is seeking an experienced ITIL Analyst to join the Service Management team.  The ITIL Analyst is responsible for ITIL processes and services that interface with core IT Infrastructure processes, such as Problem, Change, Incident, Event, Service Level or Knowledge Management.  The ITIL Analyst will work with internal teams to ensure they are incorporated into each new IT service integration. You will work in a fast-paced environment, responsible for multiple projects from inception to closure.  Excellent communication skills are required.


  • Identifies and tracks program risks and action items to closure, and assess risk and cost of changes
  • Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff
  • May deliver briefings and training as required to individuals or teams across the customer environment to ensure common understanding to meet objectives
  • Ensures senior management are always informed of appropriate activities and issues (early and frequently)
  • Ensures compliance with process-specific standards and policies, and stays abreast of process changes
  • Ensure proper assessment of impact of change on other changes and vice a versa
  • Ensure Impact of change on other services
  • Ensure timely approval for all types of changes
  • Provides input for technology requirements relating to or impacting Change Management
  • Closely work with release and deployment management team for scheduling changes, and ensure change evaluation and release planning is effectively done
  • Support measurement and reporting for weekly and monthly meetings
  • Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
  • Develops and maintains relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)


  • Bachelor's Degree or equivalent work experience
  • 3+ years of professional experience as an ITIL Analyst
  • Good working knowledge of the Service Management workflows and processes
  • ITIL V3 or 4 certification and training highly preferred
  • Experience with IT Change Management processes and practices
  • Experience managing teams to meet project schedules and milestones
  • Strong written and communications skills, with the ability to clearly document and explain ITIL processes
  • Strong verbal communication skills with the ability to present technical details to a non-technical audience

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

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