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IT Support Associate

  • Location: Signal Hill, CA
  • Job Type: Right to Hire
  • Ref No: 22-07214
  • Date: November 21, 2022
  • Pay: $25.0 - $35.0 per Hour USD
  • Job title:

Job Description - IT Support Associate

We are looking for a Service Desk Associate that will work onsite in Long Beach helping deliver IT support for their new location. This associate will work on a variety of user facing technologies, including desktop operating systems, workstation setup, O365, and management solutions. This team member will provide high-quality customer service and ensure that IT systems and equipment issues are resolved in a timely manner to keep our team productive.

Key Responsibilities & Duties:

  • Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook, Office, Adobe, network printing, VPN, etc.)
  • Serve as first point of contact for endpoint incident troubleshooting.
  • Thoroughly and accurately understand issues and analyze the problem in a systematic fashion
  • Have a strong background in Microsoft O365 and Windows workstations.
  • Trouble shoot virtual conferencing systems (Such as Zoom) and support conference room technology
  • Strong communication skills to be able to work with staff, multiple internal teams and executive users
  • Review ticket queues and be able to manage priority and tasks while communicating updates to end users
  • Assist in designing and documenting end user solutions.
  • Configure and deploy Windows Laptops
  • Assist in managing and delivering IT related projects.

Experience & Qualifications:

  • Bachelor’s degree in Computer Science, MIS, or equivalent preferred
  • 4+ years of work experience with progressively more responsibilities
  • Demonstrated proficiency with Windows OS troubleshooting.
  • Troubleshooting experience with Active Directory, O365 and Windows applications required
  • MS Exchange and MS Windows Server
  • Excellent organizational, verbal and written communication skills
  • Experience with SCCM or any imaging technology is a plus

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

  *W2 employees of ICS are offered comprehensive benefits including health, dental and vision.

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