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Service Desk Technician - Onsite

  • Location: Chicago, IL
  • Job Type: Direct Placement
  • Ref No: 22-07334
  • Date: December 01, 2022
  • Pay: $40000.0 - $48000.0 per Year USD
  • Job title:

Job Description - Service Desk Technician - Onsite

TITLE: Service Desk Technician

Location: Chicago - Onsite

Compensation Range: $40,000 to $48,000

The Service Desk Technician will provide support by supporting all internal IT and non-IT employees. The Service Desk Technician will be responsible for troubleshooting problems faced by the end-users.

What You'll Do:

  • Serve as the first point of contact for internal customers seeking technical assistance in-
  • person, over the phone, or by email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Follow-up with customers, update status and information
  • Record events and problems, and their resolution in service tickets
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Skills / Experience You Will Need:

  • Proven experience as a help desk technician or other customer support role
  • Ability to diagnose and resolve basic technical issues
  • Troubleshooting knowledge for Microsoft Windows and Apple MacOS operating
  • systems
  • Familiarity with Apple and Android mobile devices
  • General knowledge of enterprise software such as Active Directory, GSuite, Slack,
  • Teams, and Office 365 is a plus
  • Proficient in English
  • Team player with strong communication skills
  • Customer-oriented and cool-tempered
  • This role is required to be in-office five days per week

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

*W2 employees of ICS are offered comprehensive benefits including health, dental and vision.

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