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Tier 2 System Engineer

  • Location: Odessa, TX
  • Job Type: Direct Placement
  • Ref No: 22-07348
  • Date: December 02, 2022
  • Pay: $0.0 - $120000.0 per Year USD
  • Job title:

Job Description - Tier 2 System Engineer

$120,000



We seek a Senior Systems Engineer, Networking, who will work closely with our team of Principal Engineers and infrastructure group to maintain, update, and introduce new functionality to the existing environment.



Responsibilities

  • Handles escalations from Tier 2 teams
  • Follow standards - update and provide documentation of current and new processes which adhere to best practices
  • Document technical problems, resolutions, and processes for assigned tasks and projects
  • Follow policies and procedures for change and incident management
  • Organize and manage multiple projects simultaneously
  • Support of disaster recovery solutions
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Improve customer service, perception, and satisfaction
  • Fast turnaround of customer requests
  • Perform other duties as required and/or assigned
  • Employee must be able to perform essential functions of the job with or without reasonable accommodation



Technical Requirements – Working knowledge or SME of a majority of the following:

  • Strong network infrastructure support and administration skills (both wired and wireless LAN)
  • Excellent skills; Cisco and Meraki Routers and Switches
  • Strong knowledge of firewall solutions, both software and hardware (Cisco, Meraki, Palo Alto a plus)
  • Strong troubleshooting abilities, including working with clients to diagnose and resolve issues
  • Strong communication skills to effectively communicate network/systems issues and resolutions to clients
  • Troubleshooting VPN issues
  • Strong server infrastructure support skills, including Windows Server 2008, 2012, and 2016 (DNS, DHCP, on-premise, and cloud)
  • Strong knowledge of networking technologies and WAN communications, including TCP/IP (routing and subnetting), QoS, SD-WAN, MPLS, IPSec, VSAT, MetroEthernet, DSL, etc.
  • Strong knowledge of Layer2 and Layer3 Cisco switches
  • Strong troubleshooting skills, must be able to work effectively with technical and non-technical remote support
  • Experience with Network Monitoring tools Auvik and Traverse



Qualifications

  • Minimum of 6 years in the technology field with deep hands-on experience and supporting technology infrastructure
  • Working knowledge of network theory required
  • Experience in a managed services environment preferred
  • CCNP and CCDP certification desired, CCNA Voice a plus
  • Ability to work independently and manage multiple projects simultaneously
  • Ability to work in a team environment, handle pressure, and manage work under tight deadlines
  • Basic project management skills are a plus
  • Must have reliable transportation
  • Occasional evening and/or weekend work may be required
  • Professional demeanor
  • Relentless focus on delighting customers, treating colleagues regardless of position with the utmost respect
  • Able to interact confidently with C-level executives at client sites
  • Organized, able to manage and complete multiple projects simultaneously
  • Detail Oriented, able to apply consistency throughout the work product
  • Self-Starter in addition to having the ability to work in the guidelines of given directions
  • Able to work with outside vendors to troubleshoot issues and tackle problems
  • Efficient, effective at producing required results in a short amount of time
  • Strong communication, both written and orally (consistent, efficient, and effective)
  • Follow directions, applies judgment, and can be flexible
  • Pro-active, able to note things that need to be done without being prompted and proactively address them
  • Must be available onsite, during normal business hours





About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.



*W2 employees of ICS are offered comprehensive benefits including health, dental and vision.




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