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Apps Support Analyst – SAP, SQL

  • Location: St. Paul, MN
  • Job Type: Direct Placement
  • Ref No: 22-07365
  • Date: December 05, 2022
  • Pay: $70000.0 - $90000.0 per Year USD
  • Job title:

Job Description - Apps Support Analyst – SAP, SQL

Apps Support Analyst – SAP, SQL

Minneapolis – St Paul, MN Headquarters – Can sit REMOTE

$70,000 - $90,000 base range DOQ

Our client is looking to add an 8th person to their eCommerce Support division ( 4 separate teams ).  This specific group focuses on escalated customer (external) tickets from Web / eCommerce Support teams ( L2 level ) that primarily would be SAP application support tickets (ecommerce, Supply Chain, Distribution, Warehouse modules, Process Integration, etc.).

  • SQL Skills
    • The Web teams are primarily SQL based platform and will need to learn both environments to thoroughly understand and pull tickets
    • support of diagnosing incidents, evaluating system behavior, write SQL queries in SQL Server Studio; examine and draw insights from the results of those queries.

  • SAP Apps Support

    • SAP transactional processing support

  • ServiceNow ITSM

    • Contribute to publishing knowledge articles

  • Understand API guides of third-party integrations. Understand relevant architectural components and patterns (such as REST and SOAP) of the Platform and 3rd party integrations

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