IT Support Technician

• Location: Tampa, FL
• Job Type: Right to Hire
• Ref No: 23-00368
• Date: January 25, 2023
• Pay: $22.0 - $25.0 per Hour USD
• Job title:

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Job Description - IT Support Technician

TITLE: IT Support Technician

Location:  Tampa, FL





Our client is looking for an on-site IT Support Technician located in Tampa, FL.

 



What You'll Do: 

The Support Technician is the first line of support for all internal desktop, laptop, and other device management and maintenance. They are responsible for interacting and supporting all users that you are assigned to so that you resolve all desktop-related issues that arise in a responsible, efficient and timely manner. This position requires on-call support to perform maintenance activities during non-business hours. This position reports to the Director of IT Services and Support.

• Utilize a ticket system for issue/problem response, logging, and resolution
• Provide first-level diagnosis for potential resolution of hardware and software issues
• Provide users with the status of open tickets upon request
• Face-to-Face and phone/virtual support with sales agents up to Executive team members
• Receive and re-deploy employee equipment daily
• Assist with desktop/laptop imaging and audio/visual requests, as needed
• Perform equipment moves or equipment upgrades, as required
• Perform physical repairs for equipment failures
• Execute physical inventories, reconciliation, record keeping daily
• Administrate/own workstation patching via SCCM (System Center)
• Process intermediate Active Directory tasks up to and including terminations and new hires
• Connect new workstations to network and host systems
•  Any other activities assigned by your manager

Skills / Experience You Will Need: 

• Education : (Minimum) 2 year Associates
• Proven experience utilizing Microsoft Service Center (SCCM )
• Experience working both Face-to-Face and phone / virtual technical support
• Experience working with a variety of employee roles/departments.
• Intermediate to Expert knowledge of the Microsoft Office Suite (Word, Excel, Visio, PowerPoint/O365 )
• Proven experience utilizing Active Directory in a multitude of scenarios
• Functional knowledge of Power Shell scripting
• Self-motivator that manages time well and can manage multiple demanding projects concurrently
• Excellent customer service skills and a heightened drive to succeed above and beyond the call of duty

About Infinity Consulting Solutions 

At Infinity Consulting Solutions our mission is to cultivate successful long-term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we are successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance, and Corporate Support. Our staffing solutions include Contract, Temp to Perm, and Permanent Placement.

ICS is an Equal Opportunity Employer.



 *W2 employees of ICS are offered comprehensive benefits including health, dental, and vision.

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