Sales Support Specialist

• Location: Franklin, TN
• Job Type: Direct Placement
• Ref No: 23-00384
• Date: January 25, 2023
• Pay: $45000.0 - $50000.0 per Year USD
• Job title:

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Job Description - Sales Support Specialist

TITLE: Sales Support Specialist/ Strategic Account Support

Location: Franklin, TN

Compensation Range : 45000-50000

Essential Responsibilities

• Work with dedicated sales team members to support all customers on company needs and newly closed deals
• Account Management
  • Create buy docs, vendor set up forms
  • Follow through with samples
  • Set up check in meetings
  • Support sales reps on calls, emails, trips
  • Weekly tag up meetings with Procurement to evaluate any open projects for accounts
  • Manage and analyze accounts to provide a weekly update with open items, contract status, contract opportunities, etc.
  • Enter CRM Information
  • Provide data analysis monthly to all accounts
  • Evaluate inventory, remaining volume to be sold, and sales performance to provide feedback and suggestions to sales team
  • Set up templates based on customers needs to provide insight into contracts and market performance

• Sales Support
  

  • Attend meetings, take notes, and communicate action items following meetings
  • Create contracts
  • Act as a liaison between sales and procurement to communicate when to secure product based off of conversations with customers
  • Create CRM opportunities customers
  • Assist in creation of point of sale marketing assets for new and existing customers
  • Work closely with marketing to ensure due dates are communicated, and reviews have taken place prior to customer meetings
  • Analyze market reports created by marketing to determine best time to send to customers to compare to current contracts
  • Assist in providing data for contract blends for existing contracts

• Customer budget vs. actuals – monthly
  

  • Weekly updates on major customers when contract is coming close to completion
  • Data pulls for sales person for customer meetings
  • General data pulls for customer check ins
  • Meet with sales to review each program
  • Send out customer communication of contract status

• Month end sales reconciliation
  • Reconcile volume, sales, cost, and margins
  • Analyze margins to ensure no errors in orders placed, or unexpected losses
  • Meet with every sales guy to review their programs, and discuss any variances to forecast
  • Comparison analysis between what is committed to our vendors vs. what is committed to the customer
    • Discuss discrepancies with Procurement and address any variances

• Create sales forecast and budget for future years of what is already on contract
  • Set up excel workbooks to analyze data
  • Apply pipeline to 2022 forecast
  • Create historical graphs to visualize how the business has changed in regards to species, channels, and customers

Essential Responsibilities & Qualifications

• Communicating with accounts to ensure that all of their needs are understood and addressed
• Building strong account relationships to maintain old business and acquire new customers
• Collaborating with internal departments to ensure that they fulfill all customer requests
• Resolving complaints and keeping track of all processes that pertain to the account's desires
• Collecting and analyzing data to understand changing needs
• Satisfactory problem-solving skills to help resolve complaints or needs
• Excellent verbal and written communication skills to communicate product ideas to clients
• Up-to-date understanding of the industry
• Strong customer service and interpersonal skills for dealing with different types of customers and clients
• Exceptional analytical skills for analyzing account data
• Time management and multitasking skills in order to handle multiple tasks and accounts at once
• Advanced motivational and negotiation skills
• Strong organizational skills and attention to detail

*W2 employees of ICS are offered comprehensive benefits including health, dental and vision.

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