IT Help Desk Support - Level 1

• Location: Miami, FL
• Job Type: Right to Hire
• Ref No: 23-00408
• Date: January 26, 2023
• Pay: $30.0 - $30.0 per Hour USD
• Job title:

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Job Description - IT Help Desk Support - Level 1

IT HELP DESK SUPPORT - LEVEL 1
Location: Brickell, Miami FL
$50/hr

Miami-based Financial Services firm is seeking a bilingual(English/Spanish) IT Help Desk Support Technician L1, to provide on-site support (M-F, 8:30am-5:30pm)

What You'll Do:

• Creation of new employee Office 365 email accounts, shared mailboxes, MFA setup, etc.
• Manage terminated Users’ Office 365 accounts and mailboxes, password resets, including domain accounts, and lock out users from all systems – access control, O365, Windows domain, Five9 VoIP app, etc.
• Setup and configuration of new laptops, phone system new users, and setup for new employees (monitors, USB hubs, laptops, VoIP headset, etc.)
• Resolve email, internet, video conferencing, software/hardware, and any other Level 1 related problems
• Escalate requests to the level 2 and 3 support desk when required to ensure prompt resolution of all system issues
• IT Inventory Management and hardware device tracking of laptops, monitors, laptop stands, USB hubs, video adapters and cables, and VoIP headsets
  • Coordinate ordering new laptops with the MSP vendor
  • Clean and prepare previously used laptops for new users

• Assist in troubleshooting, analyzing, and repairing events that adversely affect the network or employee computing environment

• Identify recurring problems and work with MSP to implement changes in processes or configurations to resolve problems

• Support the four office sections Display TVs and Conference systems.

• Review and managed the firm’s Security Badge, and Access Control Systems

Skills / Experience You Will Need:

• 1-3 years of recent experience in IT, service desk, or help-desk, with working knowledge of Microsoft365-based systems and solutions
• Some combination of CompTIA A+, Network+, and Security+ Certifications
• Microsoft MCA Azure Administrator Associate (preferred)
• Must be Bi-Lingual (English & Spanish)
• High School diploma or equivalent

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.



*W2 employees of ICS are offered comprehensive benefits including health, dental and vision.

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