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Application Support Analyst

  • Location: Newark, NJ
  • Job Type: Direct Placement
  • Ref No: 19-05923
  • Date: October 04, 2019
  • Job title:
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Job Description - Application Support Analyst


What You Will Do:

  • Provide application support for systems used by front and back office functions and client distribution teams across end-users, vendors, and technology teams, troubleshoot business issues, solving problems to diverse investment teams and product aligned business areas

  • Ownership and accountability for the operation, monitoring and integrity of the technology platform, including complex nightly data import processes from multiple external vendors

  • Triage and escalation support for members of the broader technology team including evenings and weekends on a rotation basis.

  • Ownership and participation in the incident and problem management processes, being accountable for resolution, root cause analysis and technology/business reporting as well as communication.

  • Providing oversight for the stability of the production environment within the change management process and ensuring policies are enforced.

  • Relationship management internally with the investment teams, operations teams, audit, risk and compliance teams.

  • Navigate the broader technology organization, build relationships to manage the team's agenda with our critical technology partners.

  • Interface with external vendors and their technical support/development organizations ensuring focus to resolution of issues and strategic enhancements.

  • Proactively identify improvements and address them through independent thinking within a consensus driven team.

  • Work in close partnership with the development teams to identify, escalate and help persistent patterns of issues.

  • Partner closely with testing and release control teams to move tested code into production.


  • 7+ years of experience in financial services technology, ideally with a focus in investment management. Strong understanding of the SDLC, with a particular focus on application testing, release control and support.

  • A hunger for continuous improvement, constantly looking for opportunities to improve upon the status quo and a desire to improve the support experience for our business and technology teams.

  • A tenacious sense of ownership and a desire to bring incidents to resolution quickly

  • A disciplined approach to problem management, working with development and service management teams to ensure technical incidents do not reoccur

  • Demonstrated experience with service management functions including tight adherence to change, incident and problem management practices.

  • Partner closely with Agile development teams to ensure best-practice checks are followed before new releases and systems are moved into a production supportable state

  • Experience working within a global organization effectively leveraging cross regional teams.

  • Technical fluency in a variety of technologies including industry leading asset management vendor applications.

  • Experience with the use and capabilities of Enterprise Scheduling/workflow software. Experience with Autosys preferred.

  • Direct experience with the Atlassian product suite, including JIRA and Confluence is a plus

  • Documentation of systems, platforms, changes, incidents, resolution steps into online support wiki's and knowledge bases.

  • Unix and Windows scripting experience. Experience with Java preferred.

  • Experience with Sybase and MS SQL Server. SQL database query and reporting experience.

    • FIX protocol is a plus



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