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Call Center/Data Entry Associate

  • Location: Gloucester City, NJ
  • Job Type: Right to Hire
  • Ref No: 19-04314
  • Date: July 12, 2019
  • Job title:
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Job Description - Call Center/Data Entry Associate

Call Center/Data Entry Associate

Our Client is a business solutions firm providing financial management consulting, world class customer service and a technology that delivers measurable business value at the highest level.  With over 20 years of experience, they understand the services, rates, and negotiation process.

Because of the magnitude of facilities support activity associated with multi-location companies, managing needs over a longer term enables a big picture view in which efficient orchestration of services yields a significant ‘ripple effect’ savings across the brand. Their financial acumen and consulting experience ensure multi-location companies meet brand objectives within budget.

Associates will interact with both internal and external customers - members of the network including associates, Service Providers (ISPs), and clients. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Successful associates must be organized, detail-oriented and must be able to work in a team environment. All positions require strong phone and customer service skills, and have intermediate computer skills.

Essential Duties (Primary Responsibilities) include the following:

  • Delivering exceptional customer satisfaction via inbound and outbound phone and e-mail to internal and external Clients and Business partners.
  • Service Delivery - Ensures all clients receive the highest level of service
  • Determines requirements by working with customers by scheduling, dispatching, following up and confirming services at our client locations.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Other duties as assigned

All employees must successfully complete a pre-interview skills assessment, a background check, and drug screening prior to the start of their employment.

Hourly positions - starting salary per hour based on experience with the opportunity for an annual bonus!

 




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