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Desktop Applications Engineer

  • Location: Chicago, IL
  • Job Type: Direct Placement
  • Ref No: 21-04783
  • Date: August 25, 2021
  • Job title:

Job Description - Desktop Applications Engineer

We are working with a global law firm who is currently looking to add to their Desktop Engineering team. The role is open due to a recent promotion on the team and they are looking to backfill with a new hire. The Desktop Applications Engineer is responsible for the configuration, implementation, maintenance and enhancement of the firm's range of desktop applications. This position functions in a variety of roles including technology expert and vendor coordinator. The Desktop Applications Engineer has project responsibilities for gathering user requirements, identifying viable technologies and providing recommendations on specific application solutions.



Responsibilities

  • Manages desktop application systems and consult on desktop application issues and initiatives providing 3rd level support
  • Works directly with various practice areas and departments including but not limited to Business Intake and Marketing to implement any changes to the firm macros and templates
  • Supports, creates and updates the Firm engagement letters and the various practice areas forms using tools such as Contract Express and Firm custom development tools.  Will involve some logic/coding and also working directly with Thomson and other 3rd party vendors
  • Point of contact for all support relating to core and non-core firm applications including but not limited to Microsoft Office, Browser applications, Document Creation applications and other legal applications such as Litera Desktop Suite, Laser Forms and Essential Forms
  • Oversees firm outsourced vendor developers to implement requested updates/changes to Microsoft Office customizations.
  • Troubleshoots common issues, error messages and installation problems with the Microsoft Office Suite
  • Supports the Firm's email metadata system to ensure compliance and functionality
  • Maintains and troubleshoots (when needed) all application integrations within the Microsoft Office Suite such as Filesite, Workshare, Power PDF and CRM
  • Assists with the evaluation, selection and implementation of new desktop application products
  • Configures and prepares all applications for packaging and distribution via packaging tools and System Center Configuration Manager. Will involve working with team members to assist with the application packaging
  • Participates in desktop application incident, problem and change management
  • Updates desktop application documentation to support changes to the environment
  • Assists in the management of the Desktop Applications annual budget. Assists the team to ensure software licensing is accurate and up-to-date
  • Liaises between the Information Technology department, business departments, practice areas, clients and support staff
  • Meets with user groups to understand needs, issues and concerns and make recommendations on improvements
  • Performs other duties as assigned or required to meet Firm goals and objectives

Qualifications

  • Bachelor's degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
  • 6+ years of working experience with Office Productivity applications including Microsoft Office, document comparison/review applications and Portable Document Format (PDF) applications
  • Experience working with legal applications including document management and document assembly systems
  • Proficiency in Microsoft Office products
  • Good knowledge and understanding of ITIL processes and procedures
  • Familiarity and ability to use Computer Aided Software Engineering (CASE) tools
  • Strong communication, technology, problem-solving and analytical skills
  • Possess vendor management skills
  • Client-focused with the ability to develop good relationships
  • Experienced technical lead who can contribute to the success of the Information Technology team
  • High level of discretion, comfortable handling sensitive information and maintaining confidentiality
  • Committed to continued advancement with strong change management skills
  • Resilient and able to handle setbacks with proven ability to work under pressure and meet strict deadlines
  • Ability to act as a role model for other members of the department regarding leadership, work ethic, self-improvement and career development
  • Competent at the highest technical level of all phases of applications systems analysis activities
  • Familiarity with established project management and other structured operational practices
  • Exemplary troubleshooting skills
  • Willingness to challenge the status quo 
  • May require occasional lifting of up to 20 lbs. 

 




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