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Desktop Applications Engineer

  • Location: Chicago, IL
  • Job Type: Direct Placement
  • Ref No: 21-04783
  • Date: August 25, 2021
  • Job title:

Job Description - Desktop Applications Engineer

We are working with a global law firm who is currently looking to add to their Desktop Engineering team. The role is open due to a recent promotion on the team and they are looking to backfill with a new hire. The Desktop Applications Engineer is responsible for the configuration, implementation, maintenance and enhancement of the firm's range of desktop applications. This position functions in a variety of roles including technology expert and vendor coordinator. The Desktop Applications Engineer has project responsibilities for gathering user requirements, identifying viable technologies and providing recommendations on specific application solutions.


  • Manages desktop application systems and consult on desktop application issues and initiatives providing 3rd level support
  • Works directly with various practice areas and departments including but not limited to Business Intake and Marketing to implement any changes to the firm macros and templates
  • Supports, creates and updates the Firm engagement letters and the various practice areas forms using tools such as Contract Express and Firm custom development tools.  Will involve some logic/coding and also working directly with Thomson and other 3rd party vendors
  • Point of contact for all support relating to core and non-core firm applications including but not limited to Microsoft Office, Browser applications, Document Creation applications and other legal applications such as Litera Desktop Suite, Laser Forms and Essential Forms
  • Oversees firm outsourced vendor developers to implement requested updates/changes to Microsoft Office customizations.
  • Troubleshoots common issues, error messages and installation problems with the Microsoft Office Suite
  • Supports the Firm's email metadata system to ensure compliance and functionality
  • Maintains and troubleshoots (when needed) all application integrations within the Microsoft Office Suite such as Filesite, Workshare, Power PDF and CRM
  • Assists with the evaluation, selection and implementation of new desktop application products
  • Configures and prepares all applications for packaging and distribution via packaging tools and System Center Configuration Manager. Will involve working with team members to assist with the application packaging
  • Participates in desktop application incident, problem and change management
  • Updates desktop application documentation to support changes to the environment
  • Assists in the management of the Desktop Applications annual budget. Assists the team to ensure software licensing is accurate and up-to-date
  • Liaises between the Information Technology department, business departments, practice areas, clients and support staff
  • Meets with user groups to understand needs, issues and concerns and make recommendations on improvements
  • Performs other duties as assigned or required to meet Firm goals and objectives


  • Bachelor's degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
  • 6+ years of working experience with Office Productivity applications including Microsoft Office, document comparison/review applications and Portable Document Format (PDF) applications
  • Experience working with legal applications including document management and document assembly systems
  • Proficiency in Microsoft Office products
  • Good knowledge and understanding of ITIL processes and procedures
  • Familiarity and ability to use Computer Aided Software Engineering (CASE) tools
  • Strong communication, technology, problem-solving and analytical skills
  • Possess vendor management skills
  • Client-focused with the ability to develop good relationships
  • Experienced technical lead who can contribute to the success of the Information Technology team
  • High level of discretion, comfortable handling sensitive information and maintaining confidentiality
  • Committed to continued advancement with strong change management skills
  • Resilient and able to handle setbacks with proven ability to work under pressure and meet strict deadlines
  • Ability to act as a role model for other members of the department regarding leadership, work ethic, self-improvement and career development
  • Competent at the highest technical level of all phases of applications systems analysis activities
  • Familiarity with established project management and other structured operational practices
  • Exemplary troubleshooting skills
  • Willingness to challenge the status quo 
  • May require occasional lifting of up to 20 lbs. 


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