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Desktop Support Analyst

  • Location: Boston, MA
  • Job Type: Direct Placement
  • Ref No: 19-02160
  • Date: April 01, 2019
  • Job title:

Darren Coleman

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Job Description - Desktop Support Analyst

Desktop Support Analyst


Are you an established IT professional looking for your next challenge? Eager to provide high quality technical support to a global team? Then you will want to talk with us. As a Desktop Support Analyst you will be responsible for providing technical support to our internal employees and clients across multiple operating companies and locations. Some responsibilities include but not limited to:

  • Perform installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
  • Determine appropriate hardware and software based on corporate policy and end user requirements
  • Respond to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
  • Use corporate incident management system to record and track all support work
  • Maintain accurate hardware and software records for corporate assets
  • May assist with the procurement of hardware and software
  • Support team’s abilities and functions through positive customer relations
  • Gain additional knowledge and stay abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other teams


  • Bachelors degree preferred but not required
  • Minimum of one year related work experience; two years preferred
  • Knowledge of standard computer hardware
  • Superior customer service skills
  • Ability to independently plan, organize and prioritize one’s own activities
  • Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)


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