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Global IT Operations Engineer

  • Location: Chicago, IL
  • Job Type: Direct Placement
  • Ref No: 20-03259
  • Date: July 30, 2020
  • Job title:

Job Description - Global IT Operations Engineer

The Global IT Operations Engineer is responsible for delivering IT Operations across the firm. Areas of responsibility include IT Infrastructure maintenance, monitoring of systems for capacity and operational effectiveness.

Responsibilities -

” Ensures monitoring is in place for all IT platforms

” Monitors performance and capacity of environment, appropriately responding to alert notifications and addressing cause of alerts

” Monitors service requests and adheres to posted SLAs

” Monitors, validates, and maintains data protection policies

” Performs maintenance activities identified as needed to support the infrastructure equipment, adhering to guidance provided by vendor support, engineering teams, and architecture teams

” Adheres to Firm established outage procedures to ensure minimum service interruptions for users

” Follows maintenance schedules identified to ensure system uptime and availability

” Maintains good working knowledge of owned application software

” Develops and maintains operational processes needed to ensure repeatable activities are recorded in a centralized repository

” Provides necessary information to teams when presented with audits seeking data

” Adheres to all IT and user quality assurance practices in order to ensure the highest quality of service

” Complies with the IT Department’s change request system

” Ensures systems of record are maintained when changes occur in the environment

” Performs other duties as assigned or required to meet goals and objectives

Qualifications -

” Bachelor’s degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
” Cisco CCNA
” ITIL V3 Foundation
” Microsoft Certification related to Microsoft Windows Server
” Minimum three years’ experience working in a 24x7x365 Operations Center supporting a global professional services organization, required
” Experience supporting a multi-factor authentication product for use by VPN and remote access technologies
” Experience deploying and decommissioning of data center infrastructure, both physical and virtual
” Experience utilizing an enterprise grade ITSM tool for Incident Management, Change Management and CMDB
” Experience with enterprise grade monitoring tools capable of generating alert notifications and executing automated actions in response to specific thresholds encountered
” Experience with Wide Area Network technologies (MPLS, Point to Point & Internet)
” Experience with Local Area Network technologies (Ethernet & layer 2 switching)

” Strong knowledge of Microsoft Windows Server
” Strong knowledge of virtualization technology, preferably VMware
” Strong knowledge of SAN and NAS operation
” Familiarity with Linux
” High level knowledge of load balancing technologies
” High level knowledge of firewall technologies
” High level knowledge of wireless technologies
” Proficiency in Microsoft Office products

” Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels and outside vendors
” Ability to work in a diverse team environment and effectively support the demanding needs
” Ability to work under pressure, meet deadlines with shifting priorities
” Must be a self-starter with a high level of initiative
” Strong customer service skills, able to anticipate needs and address requests
” Strong attention to detail, organizational skills and the ability to handle multiple projects
” Maintains confidentiality and exercises discretion
” Exercises solid strategic thinking and problem-solving skills
” Passion for automation to ensure as many operational activities as possible can get automated
” Willingness to challenge the status quo
” May require travel to other locations as needed


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