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Help Desk Level 2

  • Location: Chicago, IL
  • Job Type: Contract
  • Ref No: 21-03319
  • Date: June 10, 2021
  • Job title:

Job Description - Help Desk Level 2

Summary of duties:

  • End-user Support: Provide advanced technical support (User based - hardware troubleshooting and standard software installation). Addresses data recovery through user requested file restores. Provides printer support services for configuration and continued monitoring and management.
  • Infrastructure Support: Monitoring of day-to-day infrastructure operations, Image and configure new hardware according to departmental procedures and best practices.
  • Asset Management: - Inventory maintenance, recycle and reporting
  • Mobile Device Management: Access controls, compliance regulation, Application controls, (Laptops and mobile devices).
  • Support for continued onboarding for 8x8 Hosted Phone solution to home office.
  • Assist with return to office tasks

Skills/experience required:

  • Positive attitude, essential for excellent customer service on the phone or via email
  • Familiar with Microsoft Active directory administration
  • Familiar with VoIP technologies and hosted phone solutions
  • Email experience with Google Apps or Exchange
  • Familiar with Networking appliances, routing, switching and IP protocols
  • Troubleshooting / imaging Desktops and Laptops.
  • Working within a help desk system to track status and notes

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