Find A Job › Information Technology

SEARCH:

Help Desk Level 2

  • Location: Chicago, IL
  • Job Type: Contract
  • Ref No: 21-03319
  • Date: June 10, 2021
  • Job title:

Job Description - Help Desk Level 2

Summary of duties:

  • End-user Support: Provide advanced technical support (User based - hardware troubleshooting and standard software installation). Addresses data recovery through user requested file restores. Provides printer support services for configuration and continued monitoring and management.
  • Infrastructure Support: Monitoring of day-to-day infrastructure operations, Image and configure new hardware according to departmental procedures and best practices.
  • Asset Management: - Inventory maintenance, recycle and reporting
  • Mobile Device Management: Access controls, compliance regulation, Application controls, (Laptops and mobile devices).
  • Support for continued onboarding for 8x8 Hosted Phone solution to home office.
  • Assist with return to office tasks

Skills/experience required:

  • Positive attitude, essential for excellent customer service on the phone or via email
  • Familiar with Microsoft Active directory administration
  • Familiar with VoIP technologies and hosted phone solutions
  • Email experience with Google Apps or Exchange
  • Familiar with Networking appliances, routing, switching and IP protocols
  • Troubleshooting / imaging Desktops and Laptops.
  • Working within a help desk system to track status and notes



Related Job Listings

Job Location Type Posted  
Payments Project Manager - REMOTE REMOTE, IL Direct Placement June 24
Network Automation Engineer Chicago, IL Direct Placement June 24
Infrastructure Engineer Chicago, IL Right to Hire June 24
Technical Business Analyst Chicago, IL Right to Hire June 24
.NET Developer Chicago, IL Right to Hire June 24