End-user Support: Provide advanced technical support (User based - hardware troubleshooting and standard software installation). Addresses data recovery through user requested file restores. Provides printer support services for configuration and continued monitoring and management.
Infrastructure Support: Monitoring of day-to-day infrastructure operations, Image and configure new hardware according to departmental procedures and best practices.
Asset Management: - Inventory maintenance, recycle and reporting
Mobile Device Management: Access controls, compliance regulation, Application controls, (Laptops and mobile devices).
Support for continued onboarding for 8x8 Hosted Phone solution to home office.
Assist with return to office tasks
Positive attitude, essential for excellent customer service on the phone or via email
Familiar with Microsoft Active directory administration
Familiar with VoIP technologies and hosted phone solutions
Email experience with Google Apps or Exchange
Familiar with Networking appliances, routing, switching and IP protocols
Troubleshooting / imaging Desktops and Laptops.
Working within a help desk system to track status and notes