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Helpdesk Technician

  • Location: Houston, TX
  • Job Type: Right to Hire
  • Ref No: 20-03942
  • Date: September 25, 2020
  • Job title:

Job Description - Helpdesk Technician

Currently seeking a help desk technician who’s primary responsibility is to provide exceptional customer support while providing technical support by phone, email, and onsite for our customers.

What you need for success:

  • Excellent customer service and communication skills.
  • Strong analytical skills with the ability to solve complex technical problems.
  • Ability to work individually as well as part of a team.
  • A passion for learning technology.
  • Ability to provide necessary written documentation and knowledge transfer to customers during and after project implementations.
  • The ability to travel up to 25% (usually in Texas).

Experience with the following required:

  • PC hardware repair on desktops and laptops
  • Windows OS installation, reloading, and data migrations
  • Basic routers, switches, wireless and security technologies
  • Basic Windows Server administration for end-user needs (AD, DNS, DHCP)
  • Familiar with Windows Server operating systems (2008 R2+)
  • Basic Networking (TCP/IP, SSH, DHCP)

Optional but recommended:

  • Undergraduate degree in Computer Science, Information Technology, or related field (or working towards one). Equivalent working experience will be considered as well.
  • A minimum of one year in a help desk or desktop support environment.
  • Entry level Microsoft certifications are preferred.
  • Entry level Cisco certifications are preferred.


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