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IT Service Desk Representative

  • Location: Chanhassen, MN
  • Job Type: Right to Hire
  • Ref No: 19-05470
  • Date: September 11, 2019
  • Job title:



Amanda Tieszen

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Job Description - IT Service Desk Representative

IT Service Desk Representative - 2 Immediate Openings!

4-6 Month Contract to Hire

SW Metro

Position Overview:

We are looking to add to our team of technical support representatives!  Must have the ability and desire to work in a fast-paced environment, excellent verbal & written communcation skills, and a customer service driven mindset. Successful candidates must have working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus) and should be able to work with little supervision to provide a variety of support services enhancing the daily operations of over 30,000 users.

Position Responsibilities:

  • Assist remote end-users by phone and email
  • Create, respond to, prioritize, and escalate tickets as necessary
  • Follow set policies and procedures when assisting end users to ensure proper handling of requests
  • Provides timely responses and status updates to end users
  • Support of internal/proprietary and third party applications
  • Interfacing with onsite and remote in a professional and reliable manner

Position Requirements:

  • AAS Degree and/or Technical certifications are preferred, but not required
  • Experience with an IT ticketing system
  • Previous customer service, helpdesk or technical support experience
  • Ability to accurately collect and track information
  • Working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus).
  • Excellent written and verbal communication skills, ability to use precise wording and customer friendly language
  • Ability to handle multiple tasks and prioritize them effectively

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