Find A Job › Information Technology

SEARCH:

IT Service Desk Representative

  • Location: Chanhassen, MN
  • Job Type: Right to Hire
  • Ref No: 19-05470
  • Date: September 11, 2019
  • Job title:

 

 

Amanda Tieszen

Questions about this job listing? Contact the recruiter now.

Job Description - IT Service Desk Representative

IT Service Desk Representative - 2 Immediate Openings!

4-6 Month Contract to Hire

SW Metro





Position Overview:

We are looking to add to our team of technical support representatives!  Must have the ability and desire to work in a fast-paced environment, excellent verbal & written communcation skills, and a customer service driven mindset. Successful candidates must have working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus) and should be able to work with little supervision to provide a variety of support services enhancing the daily operations of over 30,000 users.



Position Responsibilities:

  • Assist remote end-users by phone and email
  • Create, respond to, prioritize, and escalate tickets as necessary
  • Follow set policies and procedures when assisting end users to ensure proper handling of requests
  • Provides timely responses and status updates to end users
  • Support of internal/proprietary and third party applications
  • Interfacing with onsite and remote in a professional and reliable manner



Position Requirements:

  • AAS Degree and/or Technical certifications are preferred, but not required
  • Experience with an IT ticketing system
  • Previous customer service, helpdesk or technical support experience
  • Ability to accurately collect and track information
  • Working knowledge of Windows 7 computer systems (Knowledge of both Macs and PCs are a plus).
  • Excellent written and verbal communication skills, ability to use precise wording and customer friendly language
  • Ability to handle multiple tasks and prioritize them effectively






Related Job Listings

Job Location Type Posted  
Product Analyst Minneapolis, MN Contract September 16
Data Analytics Team Lead St. Paul, MN Direct Placement September 13
Senior Project Manager Chanhassen, MN Direct Placement September 13
Software Engineer Eagan, MN Direct Placement September 13
Network Systems Engineer Hopkins, MN Direct Placement September 13