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IT Support Analyst-Level 1

  • Location: New York City, NY
  • Job Type: Right to Hire
  • Ref No: 19-06570
  • Date: November 06, 2019
  • Job title:
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Job Description - IT Support Analyst-Level 1



Our client is a Real Estate investment firm based out of Midtown New York and they are looking to add a Level 1 Support Analyst to their IT team. This person will be responsible for all Level 1 troubleshooting and technical issues within their firm. Recent grads are welcome.



Responsibilities:

  • Provide 1st level line of technical support by responding to user requests.
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Respond to enquiries from users and help resolve hardware and/or software problems.
  • Support users in the use of Computer equipment by providing necessary training and advice.
  • Arrange for external technical support where problems cannot be resolved in house
  • Stay current with system information, changes and updates.

Requirements:

  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7
  • Experience with using and troubleshooting Outlook 2010 within a network environment (permissions, calendar sharing, delegation)
  • Experience with using and troubleshooting Microsoft Office 2010 with emphasis on MS Word, MS Excel and MS PowerPoint.
  • Basic understanding of PC hardware set-up and configuration.

 




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