Looking for a Mac Support resource with exposure to as much here as possible ( everything else can be trained, learned on the job and/or through certification testing on side if interested ) :
JAMF Systems and related MDM management
Cloud administration instance of JAMF for macOS and iOS devices.
Creation of policies and configuration profiles.
Management of the iOS Volume Purchasing Program (VPP) in Apple School Manager (ASM).
Management of software distribution through packaging and the App Store.
Creation of accurate device records in the asset management system.
Ability and / or experience building out Self Service offerings.
Ability or exposure to documenting JAMF and Apple workflows.
Ability or exposure to building out knowledge base within ITSM / Ticketing tool ( ServiceNow, Remedy, ZenDesk, etc. )
Some Responsibilities will include:
IT Support Specialist provides application and device support of the JAMF Pro in our macOS and iOS environment including:
enrollment, inventory, software distribution, and device configuration.
The ideal candidate will have experience installing, diagnosing and repairing computer hardware, software, network, and peripheral equipment; have experience with Google Apps; have the ability to communicate effectively with various users
Systems support, repair, and coordination
Support and repair of Apple laptops in coordination with other technicians. Manage parts ordering, delivery, and return.
Provide support in a cross-platform environment consisting of Apple laptops, desktops, iOS, Windows PC, and peripheral equipment.
Provide technical support for macOS and software applications, such as Google Apps and Office.
Act as a primary liaison in supporting teachers, students, and parents with technology-related issues.
Coordinate technology support services with staff including network and systems, instructional support, repairs, purchasing, and information management.
Provide technical training and assistance to system users concerning computer operations, software applications, and malfunctions.
Develop and maintain training materials and systems protocols in our knowledge base.
Research and evaluate new technologies and software and stay abreast of emerging trends.