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IT Support - JAMF, Mac

  • Location: Hopkins, MN
  • Job Type: Direct Placement
  • Ref No: 19-06558
  • Date: November 06, 2019
  • Job title:
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Job Description - IT Support - JAMF, Mac

IT Support   Apple, JAMF

Minnetonka, MN

$45,000 - $55,000 base salary range DOQ



Our direct and long-term client is looking to add an IT Support team member to their tech department.

This is a small private client, with lots of perks for the right resource! Please apply to discuss with us directly!



Must have:

  • MacOS and iOS expertise (recent / relevant )
       
    • Setups, troubleshooting, provisioning, maintenance
  • MDM   JAMF ( exposure at the least )
  • Direct, hands on technical support

Looking for a Mac Support resource with exposure to as much here as possible ( everything else can be trained, learned on the job and/or through certification testing on side if interested ) :

  • JAMF Systems and related MDM management
  • Cloud administration instance of JAMF for macOS and iOS devices.
  • Creation of policies and configuration profiles.
  • Management of the iOS Volume Purchasing Program (VPP) in Apple School Manager (ASM).
  • Management of software distribution through packaging and the App Store.
  • Creation of accurate device records in the asset management system.
  • Ability and / or experience building out Self Service offerings.
  • Ability or exposure to documenting JAMF and Apple workflows.
  • Ability or exposure to building out knowledge base within ITSM / Ticketing tool ( ServiceNow, Remedy, ZenDesk, etc. )

Some Responsibilities will include:

  • IT Support Specialist provides application and device support of the JAMF Pro in our macOS and iOS environment including:
       
    • enrollment, inventory, software distribution, and device configuration.
  • The ideal candidate will have experience installing, diagnosing and repairing computer hardware, software, network, and peripheral equipment; have experience with Google Apps; have the ability to communicate effectively with various users
  • Systems support, repair, and coordination
  • Support and repair of Apple laptops in coordination with other technicians. Manage parts ordering, delivery, and return.
  • Provide support in a cross-platform environment consisting of Apple laptops, desktops, iOS, Windows PC, and peripheral equipment.
  • Provide technical support for macOS and software applications, such as Google Apps and Office.
  • Act as a primary liaison in supporting teachers, students, and parents with technology-related issues.
  • Coordinate technology support services with staff including network and systems, instructional support, repairs, purchasing, and information management.
  • Provide technical training and assistance to system users concerning computer operations, software applications, and malfunctions.
  • Develop and maintain training materials and systems protocols in our knowledge base.
  • Research and evaluate new technologies and software and stay abreast of emerging trends.






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