Perform support, troubleshooting, and performance monitoring and tuning for the data network at all locations including WAN, LAN, and campus networks
Design and optimize data network topology based on network and system studies, application traffic behavior, and new requirements
Provide evaluation and recommendations for network improvements and optimization including ROI reports, solution pricing, and deployment plans
Perform implementation, maintenance and troubleshooting of network components to ensure maximum uptime and optimal refresh intervals
Leverage support providers as required, act as single point of contact, managing service providers on the clients behalf.
Understand and implement security best practices within network design and work with security specialists to minimize vulnerabilities, coordinate security planning with Shared Services Security
Understand applicable compliance requirements and provide effective audit support as related to network design and components
Understand and comply with all applicable SLAs, policies and procedures
Consult with users and evaluate requirements, recommend designs, provide cost analyses, plan projects, and coordinate tasks for installation of data networks and network support systems
Analyze and resolve technical problems for established networks
Provide network documentation, training, and guidance to computing system clients and programmers
Complete other duties as assigned
Additional Responsibilities
Serve as technical specialist in network problems and emergencies.
Troubleshoot and resolve network production problems
Conduct technical research on network upgrades and components to determine feasibility, cost, time required, and compatibility with current system
Recommend network solutions for short-, medium-, and long-range network projects
Install, configure and maintain network components
Determine plan layout for new hardware or modifications to existing layout
Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services
Establish user profiles, user environments, directories, and security for networks being installed.
Work as a team member with other technical staff, such as systems to ensure connectivity and compatibility between systems
Work with vendors to resolve complex network problems
Maintain confidentiality with regard to the information being processed, stored or accessed by the network
Document network problems and resolutions for future reference |
Manage monitoring of network systems and links, provide capacity planning and monthly reporting on same
Required Education
High school diploma, Degree preferred, or in lieu of education, 5- 7+years experience
Cisco CCNA required; or in lieu of certification, proven mastery of CCNA subject matter
CCNP or CCIE a strong plus
Cisco CCDA certification a plus
Microsoft certifications a plus when in addition to Cisco
ITIL certifications a plus when in addition to Cisco
Required Experience
The minimum experience for this position is 5-7 years of relevant experience in Enterprise Network Design and Administration.
Required Skills
Expert knowledge of IPv4 and TCP/IP – design, operations, and troubleshooting
Cisco router and switching experience, both IOS and CATOS
Routing protocols EIGRP, OSPF
A working knowledge of cabling standards – copper, fiber, SAN, etc sufficient to guide third party cable installs and review quality of work product
Demonstrated skill in application performance troubleshooting
Cisco PIX firewall management experience
Network capacity management and forward planning
Demonstrated Enterprise change control experience, configuration management
Client consulting, business case input, project collaboration
Fluent written and verbal communications, English
Aventail SSL VPN management experience a plus
Realtime SCADA,DCS,PLC,EMS network design/operations experience a plus
MPLS, BGP, WCCP design and operations experience a plus
Fluent written and verbal communications, Spanish a plus
Electric Utility experience a plus
WPA2 secured 802.11 Wireless deployment experience a plus
Remote communications technology experience a plus (Packet radio, microwave, Ethernet radio, 3g/4G wireless, etc.)
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