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Operations Manager | Infinity Consulting Solutions

Find A Job › Information Technology


Operations Manager

  • Location: ny, NY
  • Job Type: Direct Placement
  • Ref No: 20-02505
  • Date: May 26, 2020
  • Job title:



Kathrine Mahoney

Questions about this job listing? Contact the recruiter now.

Job Description - Operations Manager

Position Summary:

The Operations Manager provides leadership to the Operations team to ensure transactions are processed with the highest level of quality and in a timely manner.

Qualifications Required:

  • Bachelor's degree in Computer Science or related field or a minimum of 5-10 years practical work experience
  • 5+ years of experience running Linux, UNIX, and IBM Pure Technology in a production environment
  • Experience in administrating and troubleshooting applications in a large production environment (24X7)
  • Experience with AIX, Windows servers, IBM WebSphere.
  • Strong knowledge of relational database Microsoft SQL and DB2
  • Strong knowledge with Cisco routers switches and Firewalls
  • Strong hands on experience with JAVA server side technology and J2EE App server WebSphere
  • Strong working knowledge of UNIX/LINUX commands, shell scripting and database queries
  • Excellent analytical, troubleshooting and problem-solving skills
  • Relevant experience in Banking or Financial institutions
  • Must provide coverage for either day or night shift and be available to work weekends if needed
  • Must have experience working in a Mainframe and Windows Distributed systems environment
  • Formal training in network, computer or server technology
  • Ability to work in a fast-paced environment with competing time sensitive priorities;
  • Strong attention to detail to ensure firm policies and procedures are adhered
  • Supervise staff of employees
  • Excellent verbal and written communication skills (must establish good rapport with internal and external customers)
  • Excellent organizational and problem-solving skills
  • Proven leadership in managing personnel in a data center environment
  • Create and maintain formal operations and procedural documentation
  • Knowledge of Networking systems and managing Major Telco providers
  • Working knowledge of standard computer software, including MS Excel, Office and Word

Qualifications Desired:

  • CNA, CCNP, MCSE and ITIL certification a plus
  • Client experience is a plus
  • Should demonstrate a strong knowledge of clearing and settlement functions
  • Working business knowledge of credit/debit cards and related industry partners and processes, including card network standards such as EMV. Apply  knowledge of banking/EFT payments systems
  • Banking systems background in a batch and or real-time

Essential Functions and Responsibilities:

  • Responsible for supervising the process for bank settlements and cut-offs
  • Ensure all incoming inquiries are responded to in a timely and accurate manner
  • Supervise desktop exercises with staff to maintain incident readiness
  • Ensure documentation accuracy and development for day to day process
  • Issue resolution and closure on internal issue tracking system
  • Supervise weekend testing when assigned
  • Ability to implement procedures and policies for new business; coordinate and partner with internal business units
  • Effectively handle system and staff concerns with proper escalation to appropriate subject matter experts and management
  • Ensure the training and cross training of staff on all application and systems
  • Supervise day-to-day shift operations


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