Product Manager (IT)

• Location: Elmhurst, IL
• Job Type: Right to Hire
• Ref No: 21-00299
• Date: January 21, 2021
• Job title:

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Job Description - Product Manager (IT)

 Job Duties

 

• Uncover and understand customer needs and translate them into requirements.
• Ability to work well with internal teams, including developers, engineers, architects, quality assurance, and operations. Ensure requirements are fully understood and that implementation plans match expectations.
• Provide internal and customer training on how to use the product.
• Answer incoming questions about the product and its capabilities.
• Assess and address technical risks.
• Understand and analyze data pipelines, algorithms, and automated systems.
• Serve as a product evangelist and subject matter expert to the technical/developer community.
• Coordinate beta tests.
• Use database queries to analyze performance indicators, evaluate experiments, etc.
• Define success criteria for testing and product acceptance.
• Document business processes.
• Participate as a liaison between the business user community and the IT Organization.

 

Skill/Requirements

 

• Bachelor's degree in Information Systems or related field; or equivalent combination of education, experience and training that provides the required knowledge and skills
• Minimum 2 to 4 years of experience with enterprise systems in a role as a technical product manager/product manager.
• Project Management Certification a plus.
• Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information.
• Listening skills, to understand what people say and to detect what they might be hesitant to say.
• Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
• Facilitation skills, to lead requirements workshops.
• Observational skills, to validate data obtained via other techniques and expose new areas of opportunity.
• Writing skills, to communicate information effectively to customers.
• Organizational skills, to work with the vast array of information gathered and analysis and to cope with rapidly changing information.
• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders.

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