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Senior Manager/Director of Infrastructure - REMOTE

  • Location: Chicago, IL
  • Job Type: Right to Hire
  • Ref No: 21-04698
  • Date: August 20, 2021
  • Job title:

Job Description - Senior Manager/Director of Infrastructure - REMOTE

ICS has a client seeking a Senior Manager/Director of Infrastructure.  This position is going to lead a team of 3-4 and will be VERY hands-on.

The Director, Infrastructure & IT Operations, will lead, plan, organize and direct the activities of the IT Infrastructure/Operations and Service Desk teams to deliver, maintain, and support IT services.

  • Partner with technology, business, functional and operational leaders to develop the roadmap/strategy and oversee large programs for your area of responsibility
  • Collaborate with project teams, technology, and business to ensure that new services and upgrades are implemented without adverse impact on the company's operations
  • Identify opportunities to drive efficiency, cost savings and scale for IT while supporting the organization's growth.
  • Build, manage, coach, and mentor a team of system administrators, service desk, IT operations and other specialists
  • Act as point of escalation for IT service delivery concerns from the business, ensuring business impacts are identified and discussed
  • Develop and enhance business continuity/disaster recovery planning and test execution.
  • Manage operating and project investment budgets to target; plan, forecast future needs; identify creative ways to create value through IT while striving to lower costs.
  • Establish and direct the change management, incident management, incident response, and other core IT processes
  • Develop plans to identify and fix causes of outages and incidents following agreed-upon change control and release management processes
  • Conduct periodic evaluation of licenses and services to ensure appropriate licensing levels, re-evaluating needs, and confirming cost/budget agreement
  • Negotiate and oversee vendor contracts for licensing, maintenance, implementation, operations, and ongoing support to ensure IT SLAs are met in cost-effective ways.
  • Develop SaaS management strategy, proactively monitoring and managing the lifecycle of all the software-as-a-service (SaaS) applications within a company's portfolio

What you bring to the team:

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
  • 5+ years of AWS
  • 2+ years of Palo Alto
  • 8+ years of infrastructure and IT operations experience, with experience in a similar role
  • 5+ years of demonstrated competence in people and project leadership across diverse departments or teams
  • Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
  • Experience managing and administering a cloud-based distributed company network and different SaaS applications
  • Experience with cybersecurity and security operations
  • Hands-on, collaborative leadership style with a heavy focus on business engagement
  • Comfortable operating in a high-intensity and evolving environment
  • Mentor, coach, and transfer expertise to others
  • Experience negotiating and managing service provider contracts
  • Experience implementing ITIL within IT


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