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Senior Voice Network Engineer

  • Location: Irving, TX
  • Job Type: Right to Hire
  • Ref No: 19-06105
  • Date: October 14, 2019
  • Job title:
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Job Description - Senior Voice Network Engineer

SENIOR VOICE NETWORK ENGINEER

Irving, TX

Contract to Hire Position




ICS is hiring a Senior Voice Network Engineer for our Client in the Irving, TX area! This role serves a key function in the support of Cisco VoIP infrastructure within the organization. We are looking for a highly qualified Network Engineer who is fluent in multiple versions of Cisco Voice Products to serve as a leader in a dynamic, fast-paced environment.



WHAT YOU'LL DO:

  • Support Cisco VoIP infrastructure including Cisco Call Manager Express (CME), Cisco Unity Express (CUE), Cisco Unified Call Manager (CUCM), Cisco Unified Contact Center Express (UCCX), Cisco Client, Cisco Business Edition 6000 servers, OVA Templates, and Cisco Unity Connection.
  • Support and troubleshoot Cisco Voice Issues on the company's network/campuses as it relates to CME and CUE
  • CUCM all Versions.
  • CUE and UCCX voice application scripting
  • Maintain incident ticket SLAs – within the internal ticketing system
  • Coordinate problem management tickets
  • Provide Cisco Voice configuration, installation, implementation and support services

SKILLS / EXPERIENCE YOU NEED:

  • 4-year degree (Computer Science, Information Systems or related functional field) or equivalent work experience
  • 8+ years of engineering, implementation and support of Cisco Voice in large scale environments
  • 8+ years of experience in LAN/WAN network administration and engineering
  • Working knowledge with network monitoring and troubleshooting tools
  • CCNA or CCNP Certification
  • Must have deployment and support experience with Voice solutions as follows:
       
    • Cisco Unified Communications Manager Express (CME) – All versions
    •  
    • CUCM – All Versions
    •  
    • CUE Scripting
    •  
    • UCCX – All Versions
    •  
    • UCCX Scripting
    •  
    • Unity Connection – All Versions
    •  
    • Cisco Routers and Switches – All models and IOS
    •  
    • Cisco Client
    •  
    • SIP and MGCP Gateways in CUCM
    •  
    • Licensing with Cisco and Smart Licensing
    •  
    • Ordering CME/CUE Voice RTR with Vendor
    •  
    • BACD configuration on CME
    •  
    • Cisco Unity Express (CUE) – All versions
    •  
    • Configure Cisco Switches for Voice, VG202, VG204
  • Personal Attributes:
       
    • Proficient in Microsoft Office Tools (Excel, Word, PowerPoint, Outlook, and Visio)
    •  
    • Interface with Managers and get approval for critical maintenance
    •  
    • Excellent project management skills, the ability to manage both projects and project team members seamlessly, and the ability to work across organizational boundaries to accomplish goals
    •  
    • Willingness and ability to travel (20% of the time) to remote site locations to manage and monitor overall progress on projects
    •  
    • Demonstrated ability to cooperatively work across IT Management and Functional Business Unit lines of management
    •  
    • Must also possess leadership skills and must be able to guide others
    •  
    • Excellent oral and written communication skills
    •  
    • Excellent understanding of the organization's goals and objectives
    •  
    • Excellent listening and interpersonal skills
    •  
    • Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the company in an articulate, professional manner
    •  
    • Must be able to work in a complex, dynamic team environment with minimal supervision and possess good organizational skills
    •  
    • Able to prioritize and execute tasks in a high-pressure environment
    •  
    • Must be able to work flexible hours on-site and remotely
    •  
    • Strong customer-service orientation
  • Work Conditions:
       
    • Additional working hours as required
    •  
    • Participate in the technical support on-call rotation for network support
    •  
    • Flexible hours required as maintenance and installation work performed outside of regular working hours
    •  
    • Sitting for extended periods of time
    •  
    • Ability to go up and down a ladder
    •  
    • Ability work up to 30 feet from the ground
    •  
    • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
    •  
    • Lifting and transporting of moderately heavy objects, such as router, switches, UPS's and peripherals
    •  
    • Willingness and ability to travel (20% of time) to remote site locations to manage and monitor overall progress of projects

 




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