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Service Desk Engineer

  • Location: New York, NY
  • Job Type: Direct Placement
  • Ref No: 21-04945
  • Date: September 02, 2021
  • Job title:

Job Description - Service Desk Engineer


  • Must utilize strong technical skills and business judgment to provide effective technical support and as required escalation.
  • Provide remote troubleshooting support to resolve day-to-day technical issues and implement monitoring and patching.
  • Work closely with engineers across all teams; Desktop Support, Systems and Network Engineering,
  • Must provide meticulous attention to detail and follow through to ensure all tickets/problems are effectively resolved.
  • Installing, activating software (Microsoft, Bloomberg, Reuters, Redi, Quickbooks)
  • Support mobile devices (iPhones, iPads, Blackberry etc.), often to high level business professionals travelling remotely.
  • Support user requests relating to Active Directory, Microsoft Exchange, Microsoft 7 and 10, MS 0365, networking and applications support.
  • Build, Deploy, Repair, Maintain hardware (including Desktops, Laptops, printers, mobile devices, peripherals)
  • Monitoring systems (PRTG, Sitescope). Support ongoing NOC function as part of overall systems monitoring and support. Determine false-positives from live issues and escalate as appropriate.
  • Troubleshoot network issues, trace route/pings.
  • The Remote Services Engineer works in-house in a technology rich, team-based, learning environment. On-call rotation/night shift on periodic basis.

Skills & Experience

  • 2 plus years’ experience in providing IT Support within a server based business environment where high levels of service and technical expertise were required.
  • Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
  • Strong communication and customer service skills across all levels of an organization
  • Ability to work independently, and demonstrated self-direction/self-starter
  • Ability to learn quickly in a fast-paced environment
  • Strong knowledge of Windows 10, Windows 7, Active Directory and Exchange essential.
  • Good understanding and experience working with VMware, related working knowledge of SANs.
  • Working knowledge of InTune, Conditional Access, Office365, Exchange Online
  • Working knowledge of TCP/IP protocol stack
  • Working knowledge of routers, firewalls, switches. Cisco troubleshooting in particular.
  • Working knowledge of applications, especially advance Outlook helpful- as is PowerPoint, Excel, Word
  • Working knowledge of Mobile Device Management tools
  • Expertise in integrating with Excel plug-ins, troubleshooting broken links, effectively working with vendor technical support
  • BS or equivalent in CS, MIS or Engineering desirable but not required.
  • Experience with Microsoft Azure or AWS is a plus.

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