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Software Support Analyst

  • Location: Chicago, IL
  • Job Type: Right to Hire
  • Ref No: 19-06309
  • Date: October 23, 2019
  • Job title:
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Job Description - Software Support Analyst


The IT team provides support for all solutions that are utilized at the client across the United States and Canada, 9 offices total.  This stimulating environment requires a great multi-tasker and communicator who will provide system and user level support of our Event Management & Association Management System (Ungerboeck).  Additional duties will include the documentation of existing and new systems and business processes as well as to provide support of Web applications.  Some occasional travel to support our regional offices with technology issues and/or upgrades and to assist with on-site show setup will also be required.

Major Duties and Responsibilities:

  • Support, run and improve operational processes within association/event management software (Ungerboeck.)
  • Administration task and issues resolution related to the association/event management software (Ungerboeck.)
  • S/he will support and administer 3rd party solutions as well as websites that complement the Association/event Management System (Ungerboeck).
  • Writing complex SQL queries and stored procedures for issues resolutions and reports creation purposes
  • Modify existing Crystal reports and to develop new reports by analyzing databases, data sources and structures.
  • Responsible for report development, report testing and report implementation
  • Liaise with managed services and vendors to ensure project execution and smooth operations
  • Support accounting systems and payment processing interactions
  • Support, maintain and modify internally developed applications and API’s
  • Gather stakeholder requirements and come up with best solution that satisfy gathered requirement utilizing existing and new 3rd party softwares/packages and internal development
  • Create software applications in .Net and Java to bridge gaps between 3rd party applications and internally developed applications.

Requirements etc.

Position Requirements/Credentials:

Minimum of 3 years general IT related experience

SQL Server 2008, 2012 and 2016

PostgreSql 10 or above

AWS   Amazon web services (intermediate level OK)

IntelliJ knowledge and experience

Java Development experience

Spring boot frame work knowledge and experience

React   Java Scripting

Full Stack development knowledge and experience is a plus

Working knowledge of both Windows and Linux commands and scripts

Git Hub management experience is a plus

Jenkins knowledge and experience or any other continuous deployment tools

Proficient in SQL complex SQL queries/stored procedures

Crystal Reports maintenance and creation experience

.Net web application troubleshooting

Highly capable of analysis and problem solving

Proven Excellent written and verbal communication skills

Collaborative attitude with exceptional customer service skills/aptitude

Working Conditions:

  • Office environment
  • 5 % of Travel


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