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Support Center Representative

  • Location: Frisco, TX
  • Job Type: Contract
  • Ref No: 20-03269
  • Date: July 31, 2020
  • Job title:

Colby Charles

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Job Description - Support Center Representative


Frisco, TX

Direct Hire

We are hiring 25+ Support Center Representatives to build out our Client's new 24x7 Command Center in Frisco, TX. The following systems will be involved: Microsoft Office, ADP Self Service, CORE, Device Manager and Windows XP Operating Systems.

What You'll Do:

  • Understand and communicate clearly and concisely to the research team the current state of the ATM to fully diagnose the problem for resolution.
  • Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research.
  • Act as a liaison between Technical Support and other internal personnel to help resolve escalated customer issues.
  • Process service tickets and maintain accurate customer records.
  • Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller.
  • Provide efficient productivity and superior quality service while working in a fast paced environment.
  • Ability to effectively handle in user and Regulation E calls from customers.
  • Assume special projects as required by management.

Skills/Experience You'll Need:

  • Bachelors' degree preferred; High School diploma or equivalent required.
  • 1 year prior customer service/call center work experience required; preferably in a technical environment.
  • Previous handling of inbound and outbound call center phones preferred.
  • Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.
  • Ability to type a minimum of 50 WPM
  • Demonstrate independent decision-making skills.
  • Ability to work various shifts, including days, evening, weekends, and holidays.
  • Must be able to successfully pass all applicable background screening tests


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