We are hiring 25+ Support Center Representatives to build out our Client's new 24x7 Command Center in Frisco, TX. The following systems will be involved: Microsoft Office, ADP Self Service, CORE, Device Manager and Windows XP Operating Systems.
What You'll Do:
Understand and communicate clearly and concisely to the research team the current state of the ATM to fully diagnose the problem for resolution.
Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research.
Act as a liaison between Technical Support and other internal personnel to help resolve escalated customer issues.
Process service tickets and maintain accurate customer records.
Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller.
Provide efficient productivity and superior quality service while working in a fast paced environment.
Ability to effectively handle in user and Regulation E calls from customers.
Assume special projects as required by management.
Skills/Experience You'll Need:
Bachelors' degree preferred; High School diploma or equivalent required.
1 year prior customer service/call center work experience required; preferably in a technical environment.
Previous handling of inbound and outbound call center phones preferred.
Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.
Ability to type a minimum of 50 WPM
Demonstrate independent decision-making skills.
Ability to work various shifts, including days, evening, weekends, and holidays.
Must be able to successfully pass all applicable background screening tests