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Support Engineer

  • Location: New York, NY
  • Job Type: Right to Hire
  • Ref No: 19-05982
  • Date: October 07, 2019
  • Job title:

Job Description - Support Engineer

Taking place as a branch of the Techops division, the support team is the technical focal point of all the technical teams. While performing the operation and monitoring duties, the support engineer is the know it all tech savvy that is in charge of IT environments.


  • Operating and maintaining  applications, servers and network
  • Monitoring and administering Linux and Windows systems. Taking appropriate actions on system alerts based on standard operating procedure
  • Troubleshooting and resolving issues related to application development and deployment
  • Troubleshooting and resolving issues using SQL queries
  • Maintenance of technical documentation (Internal Support team), processes and procedures used throughout normal operations
  • Development of knowledge and skills in network and system administration, particularly with regard to architecture and platforms
  • Managing the office environment
  • Participation in 24/7/365 on-call rotation


  • +2 years Experience with monitoring systems and management tools (ex: Nagios)
  • Familiarity with orchestration and containerization solutions (Docker, Kubernetes) - Advantage
  • Basic understanding of SQL
  • Experience with scripting languages like Python and Bash - Advantage
  • Experience with automation/configuration management including Ansible, Jenkins - Advantage
  • +2 years Windows/Linux administration skills (IIS and/or Apache configuration)
  • +2 years Experience working with Virtual machines (vmware)
  • Familiarity with cloud computing (Google, Amazon)
  • Strong verbal and written communication skills, excellent social skills
  • Customer service oriented (inbound)
  • Ability to work independently and in a team environment
  • Strong analytical and troubleshooting skills
  • Previous experience with technical documentation



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