Find A Job › Information Technology


Technical Onboarding Specialist

  • Location: New York, NY
  • Job Type: Direct Placement
  • Ref No: 20-03930
  • Date: September 25, 2020
  • Job title:

Job Description - Technical Onboarding Specialist

Job Description

This is a 100% Remote opportunity!

Essential Duties and Responsibilities

  • Quickly gain an understanding of our SaaS software product, the key components, and how our users interact with it
  • Develop and implement a well-planned customer on-boarding
  • Provide customer training and education on company product and services
  • Provide product and technical support service to customers
  • Create, manage and track customer data using online tools
  • Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention
  • Pay attention to customer’s details and complaints
  • Achieve target customer retention
  • Intervene to customers at risk
  • Respond to customer support tickets and drive IT issues from start to full completion, escalating software failures to the Development team and working with them to resolution
  • Assist in improving customer documentation and support Knowledge Base articles
  • Recognize support case trends and bring these to the attention of the team


  • 1-3 years of IT experience as a support engineer or related technical proficiency
  • Basic technical skills, IT Networking, and internet technology
  • Teaching or experience with facilitation is preferred
  • Exceptional customer service and interpersonal skills
  • Excellent phone, verbal and written communication skills
  • Analytical, Proactive and takes initiative
  • Business and tech-savvy
  • Ability to work on customer relationship management applications
  • Managed Service Provider (MSP) experience and or MSP channel products
  • Experience with general IT infrastructure technologies like switches/firewalls and networking
  • Experience with end system software installation issues and MSI installation issues is a plus
  • Experience with REST APIs is a plus
  • Experience with Amazon Web Services is a plus
  • Excellent troubleshooting and customer service skills
  • Must be authorized to work in the United States
  • Must sit on the East Coast


At least one of the following:

  • A Bachelor’s Degree in Computer Science or 2 years of related experience
  • Comptia Network + or 2 years of related experience
  • Comptia A + or 2 years of related experience
  • VMware VCA or 2 years of related experience
  • Microsoft MSCA/MCSD or 2 years of related experience
  • AWS Certified Cloud Practitioner or 1 year of related experience
  • Cisco CCNA or 2 years of related experience

Additional Information

  • Professional office environment
  • Some travel to trade events may be required


Related Job Listings

Job Location Type Posted  
ETL Developer New York, NY Contract October 22
QA Automation Engineer New York, NY Direct Placement October 22
Senior C++ Developer New York, NY Direct Placement October 22
Principal C++ Developer New York, NY Direct Placement October 22
Linux Administrator New York, NY Right to Hire October 21