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Technical Support Engineer

  • Location: Dallas, TX
  • Job Type: Direct Placement
  • Ref No: 19-07244
  • Date: December 12, 2019
  • Job title:

Seth Turgeau

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Job Description - Technical Support Engineer

TECHNICAL SUPPORT ENGINEER

DALLAS, TX

FULL-TIME POSITION




POSITION:

ICS is working with a client to hire a Technical Support Engineer to join their growing team in Dallas, TX! This will be more of a hybrid position between Desktop Support and Field Engineer when traveling to set up A/V equipment and virtual networks for the team. The travel will be every 6-8 weeks; both domestic and international. You will be part of a well-tenured team and have the opportunity to work team members across all departments and levels within the organization. The ideal candidate will be someone who is highly collaborative, detail-oriented, and self-motivated; as well as experience in a client-facing role.



RESPONSIBILITIES:

  • Provide Desk-side support of end user issues, such as:
       
    • New user and equipment deployment
    •  
    • Internal application troubleshooting
    •  
    • Ticket management
    •  
    • Proactive documentation of technical procedures
    •  
    • Maintain printer fleet needs
  • Ensure a timely response to ticketing needs
  • Ensure proper notes and documentation of all assigned tasks
  • Cross train with other technicians. Must be able to work in a team-player environment.
  • Must be able to work significant overtime while travelling up to 25-45% of the time

       
    • Set up all necessary A/V equipment and virtual networks for the teams as needed
  • Other duties may be assigned
  • Be responsible for being on-call one week per month



REQUIREMENTS:

  • High School degree required; Associates or Bachelor’s degree in IT preferred
  • 2+ years of Enterprise Desktop Support experience
  • Experience with A/V systems, mixers, etc.
  • A+ and Network+ Certifications preferred
  • Proficiency in Windows 7, Windows 10, Client laptops and desktops, Mac OS X, Citrix Client, Cisco VPN Client
  • Experience with desktop imaging practices



Third Party Applications Not Accepted




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