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Telecom Systems Analyst

  • Location: Lexington, KY
  • Job Type: Direct Placement
  • Ref No: 20-01064
  • Date: February 14, 2020
  • Job title:

Lauryn Kingma

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Job Description - Telecom Systems Analyst

AMAZING opportunity to join the company from the absolute ground up that will be supporting KentuckyWired throughout the entire state.

Job description

The Systems Analyst is a full-time exempt position that will lead and coordinate internal resources, business partners and third-party vendors for the flawless execution of projects. The successful candidate will oversee and manage the rollout of new platforms to support a growing service provider business; manage and maintain third party vendors platforms ensuring business objectives are met; evolve business processes, ensuring maximum efficiencies are obtained.

Job requirements

Key Accountabilities:

  • Lead and coordinate multiple cross functional and/or strategic projects including implementation, testing and quality assurance of new platforms
  • Lead and coordinate internal resources, business partners and third-party vendors for the flawless execution of projects
  • Review, analyze, and evaluate business systems and internal user needs
  • Develop and own relationships with key stakeholders, working with them to optimize and enhance the sales tools, ordering processing and business processes
  • Work alongside internal Sales Operations, Product and Network Operations organizations to optimize system quality and operational efficiency
  • Develop in-depth awareness and familiarity with issues and events affecting internal Sales Operations, Product and operational stakeholders
  • Design, document and maintain system processes
  • Define detailed configuration specifications and business analysis requirements to support effective delivery of systems and projects
  • Identify common sources of technical issues or questions
  • Make recommendations to Sales Operations and operational teams
  • Proactively identify operations process improvements and execute changes to deliver value to internal customers
  • Manage third party platform vendors and implementation of features.
  • Manage and produce reports as required by the business
  • Provides front line support for inquiries, issues and requests related to third party platforms and systems owned.
  • Maintain regular communication with third party vendors
  • Perform all other duties as needed and assigned.

Essential Skills

  • Minimum of 7 years' experience in Business / Systems Analysis, IT Project Management or Quality Assurance roles
  • Extensive experience with CRM, Billing, inventory and reporting systems required
  • Experience in managing hosted/cloud platform solutions (SaaS) for internal use for the company
  • Broad proven experience in eliciting requirements from business stakeholders, requirement documentation, and system/user acceptance testing with vendors.
  • Strong track record of on time delivery of complex IT systems projects
  • Proven experience leading cross functional project teams to deliver exceptional outcomes
  • Demonstrated experience working with relational databases, data manipulation, migration and conversion.
  • Microsoft Excel expert, proficient in SQL queries preferred
  • Experience with software development and agile development process desirable
  • Extensive report generating capacities
  • Experience in generating process documentation
  • Experience with ITIL standards is a plus
  • Strong Microsoft Office and Visio skills
  • Strong written and verbal communication skills including technical writing
  • Bachelor's degree in IT / Computer Science or related disciplines preferred
  • Strong knowledge of Telecommunications service provider services and platforms is preferred
  • Current Salesforce Administrator certification preferred


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