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Tier 1 NOC Engineer (Night Shift)

  • Location: Minnetonka, MN
  • Job Type: Right to Hire
  • Ref No: 20-03665
  • Date: September 11, 2020
  • Job title:

Job Description - Tier 1 NOC Engineer (Night Shift)

If you have a couple years of industry experience and are looking for a place to call home - this is the job to look at.

The NOC group is a tight knit group that truly work together as a TEAM and help support the business needs on a 24x7 basis.

HANDS-ON training and opportunities to grow your skill-set as fast as you can keep up.

State of the art equipment as ownership hasn’t held back when it comes to investing.

CALL US if you’d like to hear more.

SHIFT: this is a 24x7 NOC so looking for candidates who can work the 3rd shift—> 12am to 8am, Monday-Friday.

Essential Duties and Responsibilities:

  IT Support relating to technical issues involving Microsoft’s core business applications and operating systems

  Support of disaster recovery solutions

  Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security

  Basic remote access solution implementation and support: VPN, Kaseya and other tools

  Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets

  System documentation maintenance and review in ConnectWise

  Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:

  Improve customer service, perception, and satisfaction

  Fast turnaround of customer requests

  Ability to work in a team and communicate effectively

  Work with the CSRs to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently

  Escalate service requests that require engineer level support

  Responsible for entering time and expenses in ConnectWise as it occurs

  Enter all work as service tickets into ConnectWise

Knowledge, Skills, and/or Abilities Required:

  Advanced understanding of operating systems, business applications, printing systems, and network systems

  Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

  Diagnosis skills of technical issues

  Ability to multi-task and adapt to changes quickly

  Technical awareness: ability to match resources to technical issues appropriately

  Service awareness of all organization’s key IT services for which support is being provided

  Understanding of support tools, techniques, and how technology is used to provide IT services

  Typing skills to ensure quick and accurate entry of service request details

  Self-motivated with the ability to work in a fast moving environment

Currently use a mix of both Windows 8/10 and Mac OS X, and Active Directory, so familiarity with these technologies is a big plus. Candidates should have 2-5 years of experience in a helpdesk or similar customer-facing role.

Third Party Applications Not Accepted



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