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Windows System Administrator/Support Analyst

  • Location: New york, NY
  • Job Type: Direct Placement
  • Ref No: 19-06049
  • Date: October 10, 2019
  • Job title:
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Job Description - Windows System Administrator/Support Analyst

SCOPE OF POSITION:



The candidate is responsible for supporting New York business users across our offices this includes the support of enterprise applications and direct technical support for all IT services and solutions. The candidate will have accountability for the co-ordination and prioritization of assigned work, pro-active maintenance of hardware and software solutions, continual service improvement and activities such as interfacing and building relationships with key business stakeholders. The candidate is required to have a wide range of technical knowledge from installing, configuring, and maintaining hardware and software solutions, to specific application solutions and business processes.  The candidate will also be responsible to correspond with internal departments and external 3rd party vendor relationships, to ensure clients have reliable and highly available technology based working environments and services. The candidate is required to perform in a team-oriented context and contribute significantly to the goals of the Enterprise IT.  Providing excellence in customer service and proactive technical support to all business units. Strong communication skills as well as ability to perform in a high paced environment, ready to meet tight timelines is a must.





RESPONSIBILITIES:

  • Technical expert that supports a wide range of technology across our enterprise environment with interactions globally (London UK, Amsterdam, Toronto, New York, Sydney and Singapore).
  • Focused on client-side technical inquiries convering:
       
    • Off the shelf OS, technology and software (Windows , Active Directory, Exchange, O365, SCCM, MS Office, Mobile Device Management Applications)
    •  
    • Business specific client software (Microsoft CRM, Microsoft SharePoint, Finance, Portfolio Management and BI)
    •  
    • Application specific tasks (User authentication methods, Reporting, Integration to Infrastructure, Application Security, Backup and retention, Batch programming, Windows PowerShell)
  • Regularly meet IT management to review metrics, obtain feedback and identify opportunities for improvement
  • Identify and suggest improvements to continually increase the effectiveness of the Enterprise IT Service Desk
  • Work with internal and external teams to guarantee quality delivery of the related services and data
  • Manage and perform installations, configurations and provide technical support for all client side technology, business tools, Investment Applications and solutions
  • Assume responsibility for troubleshooting and liaise with relevant parties for issues ranging from:

       
    • Application support
    •  
    • Network connectivity
    •  
    • Hardware (Laptops, communication equipment, Smartphones)
    •  
    • Remote Access
  • Develop and maintain strong relationships with clients and external vendors with specific focus around managing our production environment
  • Actively participate in BCP/DR planning and execution processes with respect to specific entity needs and requirements
  • Own responsibility to ensure any new laptop images is in full compliance with all currently used applications, utilities and systems
  • Requests, works with IT teams, tests and manages delivery of MSI application and upgrade packages for all technology or specific tools to ensure full compatibility and transparent deployment to clients
  • Provide contribution to the research, evaluation, selection, testing and implementation of new hardware and software technology.
  • Maintain Change Management System in timely manner for all change, problem or incident tickets.
  • Create and maintain documentation for all supported technology platforms and applications
  • When required, work outside regular business hours including evenings, nights and weekends for troubleshooting and implementation purposes
  • Works constantly to broaden knowledge, learn new things and adapts to a dynamic and evolving technical and business environment
  • Direct support and alignment to the Enterprise IT 2025 and beyond plan

QUALIFICATIONS:

  • University program in Computer Science or College Level Education (technology courses)
  • Microsoft Certifications MCP, MCSE, ITIL Foundations are preferred
  • 5-7 years of relevant experience, working deploying and supporting Microsoft technologies, database management, and security concepts and practices.
  • Strong knowledge of Windows and Microsoft Office products
  • Working knowledge and understanding of various network architecture components (i.e. TCP/IP, Windows Domains and Active Directory concepts, DNS servers, etc.)
  • Experience managing business critical incidents
  • Analytical and problem solving skills to resolve technical issues and recommend solutions
  • Excellent interpersonal and communication (oral and written) skills to deal with users of varying levels of technology expertise
  • Organizational skills to prioritize work and track the status of multiple activities
  • Demonstrated experience in working effectively with clients, management, external application and data providers

 




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