SCOPE OF POSITION:
The candidate is responsible for supporting New York business users across our offices this includes the support of enterprise applications and direct technical support for all IT services and solutions. The candidate will have accountability for the co-ordination and prioritization of assigned work, pro-active maintenance of hardware and software solutions, continual service improvement and activities such as interfacing and building relationships with key business stakeholders. The candidate is required to have a wide range of technical knowledge from installing, configuring, and maintaining hardware and software solutions, to specific application solutions and business processes. The candidate will also be responsible to correspond with internal departments and external 3rd party vendor relationships, to ensure clients have reliable and highly available technology based working environments and services. The candidate is required to perform in a team-oriented context and contribute significantly to the goals of the Enterprise IT. Providing excellence in customer service and proactive technical support to all business units. Strong communication skills as well as ability to perform in a high paced environment, ready to meet tight timelines is a must.
Assume responsibility for troubleshooting and liaise with relevant parties for issues ranging from:
|Senior Network Engineer - Remote|