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IS Support Technology

  • Location: Houston, TX
  • Job Type: Right to Hire
  • Ref No: 19-06630
  • Date: November 08, 2019
  • Job title:
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Job Description - IS Support Technology

Position Summary:


The IS Support Technician will provide effective and efficient technical support in a fast-paced corporate environment to internal customers in resolving hardware, network or software application issues.  This individual will also assume responsibility for assigned software support projects and will follow processes and procedures to support department initiatives.


Primary Duties and Responsibilities:

  • Handles technical support and service issues from the end users and performs troubleshooting on hardware and software
  • Perform post-resolution follow-ups to ensure problems have been adequately resolved
  • Responsible for installation, repair and maintenance of internal client-side equipment and peripherals and upkeep of related inventory/help desk database
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  • Responsible for purchasing of IT hardware, software and accessories.
  • Assists in maintaining network and firewall operations
  • Keeps the Anti-Virus system up to date
  • Monitors the operation and error logs of the backup system and performs trouble shooting where necessary
  • Acts as a backup person to other members of the IS department
  • Takes on various special projects as assigned by the Information Systems Manager


Knowledge and Skill Requirements:


  • Strong hardware/software troubleshooting skills
  • Thorough knowledge of I.T. installation, operation and troubleshooting practices
  • In depth operational knowledge of Microsoft Office Software products
  • Skill in communicating technical matters, both orally and in writing
  • Strong interpersonal and customer service skills
  • Effective time management and organizational skills with the ability to multitask and prioritize works
  • Positive attitude with the desire to keep up with technology development
  • Experience with Office 365, Sharepoint Online, Windows Active Directory administration, Windows Server and Desktop maintenance, Microsoft Hyper V, VMWare, Microsoft Azure, BitDefender Anti-Virus system, WatchGuard firewall, Parallel remote desktop solution, Client and Dell laptops, Client and Ricoh printers and UCx ip phone system a definite asset

Minimum Qualifications:

  • Post-Secondary Degree or Diploma; MCP for Windows AND 3 to 5 years of related work experience


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